Tammy Hvidsten
Huron,SD
Summary
Strong organizational and multitasking skills coupled with strong work ethic.
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Central Scheduler
Huron Medical Center
06.2023 - 01.2025
- Used electronic systems to enter provider orders and retrieve test results.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Assisted in the development of policies and procedures for efficient scheduling practices across all departments.
- Coordinated multi-disciplinary team meetings involving various healthcare professionals from different departments or facilities to ensure seamless care delivery.
- Implemented a user-friendly online booking system, increasing convenience for patients and reducing phone call volume.
- Scheduled patients for tests and consultations.
- Conducted periodic analysis of scheduling data to identify trends, inefficiencies, and areas for improvement; presenting findings to management for strategic decisionmaking.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Maximized departmental productivity by creating daily reports detailing scheduled appointments and anticipated workloads.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Processed forms required for insurance approvals and scheduled procedures.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Organized complex schedules for specialized services, ensuring adequate time allocation for procedures and consultations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered phone calls and messages for 605-353-6200-physician clinic medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
Phlebotomist
Huron Regional Medical Center
08.2022 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Cleaner /Quality Control Inspector
Horizontal Machining and Manufacturing
03.2021 - 05.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Using tools to clean material and to measure the material and paint the tubes of material.
Education
EMT
EMT
South Dakota01-2019
M003587
CMA
South Dakota01-2015
A039392
CNA
South Dakota01-2014
Certificate - Billing And Coding
University of Arizona
Tucson, AZ05-2009
CPR/AED/First Aid
Huron, SD01-2001
Skills
- Deadline oriented
- Venipuncture
- Cleaning and sanitizing
- Visual inspection
- Workflow optimization
- Order of draw
- Sweeping and mopping
- Product inspection
- Calendar management
- Patient care
- Housekeeping
- Visual inspections
- Meeting coordination
- Specimen handling
- Scheduling expertise
- HIPAA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Documented and resolved [Issue] which led to [Results].
Timeline
Central Scheduler
Huron Medical Center
06.2023 - 01.2025
Phlebotomist
Huron Regional Medical Center
08.2022 - 06.2024
Cleaner /Quality Control Inspector
Horizontal Machining and Manufacturing
03.2021 - 05.2022
EMT
EMT
M003587
CMA
A039392
CNA
Certificate - Billing And Coding
University of Arizona
CPR/AED/First Aid
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