Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Ingham

Summary

Results-driven LNA promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead CSR

Circle K
10.2007 - Current
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

LNA

Genesis Rehabilitation Services
03.2000 - 11.2022
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs of 15 residents under long-term care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to patients in hospital facility.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

General Manager

SUBWAY®Restaurants
10.2002 - 11.2007
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

LNA

Genesis
Lebanon NH

Business

Community College of Vermont
Montpelier, VT

Diploma -

South Royaltion High School
South Royalton, VT
06.1993

Skills

    Computer systems

    EMT

    Management

Certification

  • Area of expertise License Nursing Assistant New Hampshire -023038-24

Timeline

Lead CSR

Circle K
10.2007 - Current

General Manager

SUBWAY®Restaurants
10.2002 - 11.2007

LNA

Genesis Rehabilitation Services
03.2000 - 11.2022

LNA

Genesis

Business

Community College of Vermont

Diploma -

South Royaltion High School

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Tammy Ingham