Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Isaac

Durand,MI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience

Work History

Unit Secretary

Pleasant View
10.2017 - Current
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Performed various administrative tasks by filing, copying and faxing documents.

Housekeeper

Memorial Healthcare
05.2012 - 10.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Customer Service Representative

Ferrellgas
06.2006 - 04.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree - Medical Reception

Baker College
Flint, MI

High School Diploma -

Oakland Christian
Auburn Hills, MI
06.1984

Skills

  • Computer Proficiency
  • Patient Data Confidentiality
  • Calendar and Appointment Management
  • Nursing Unit Operations
  • Clinical Support
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Unit Secretary Training
  • Customer Service
  • Data Entry Software
  • Call Transfers
  • Organization and Time Management

Timeline

Unit Secretary

Pleasant View
10.2017 - Current

Housekeeper

Memorial Healthcare
05.2012 - 10.2017

Customer Service Representative

Ferrellgas
06.2006 - 04.2012

No Degree - Medical Reception

Baker College

High School Diploma -

Oakland Christian

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Tammy Isaac