Tammy Ivey

CD/IRA Department

• Customer service assist clients
• Opened New Accounts
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisionsMonitor daily workloads
• Monitor ACD line
• Coach teammates to excel in client service and increase their professionalism
• Assist with training on new tasks

January 2013-2016

Deposit Operation Subpoena Supervisor

• Verify pending Subpoena's
• Verify all Right to Financial Privacy Subpoena's
• Point of contact with legal counsel for all inquires
• Assist with calls to determine the appropriate response
• Managed daily operations of the deposit team, ensuring all tasks were completed accurately and within deadlines.

September 2003-January 2013

Deposit Operation Specialist

• Customer service to assist clients
• Reg CC Holds
• Processed Garnishments and Levies
• Helped with Escheat

• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Counted, verified and handled bank deposits and armored car transactions.