Tammy Jack
Katy,TX
Summary
Adept at enhancing customer experiences and streamlining data processes, I leveraged my expertise in data management and exceptional customer service at Lakewood Church. My tenure at Delta honed my ability to manage teams and develop procedures, achieving a 100% accuracy rate in donor data handling. Skilled in Raiser's Edge and known for integrity, I excel in dynamic, detail-oriented environments.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Delta
Atlanta, GA
03.2023 - Current
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Delivered onboard customer service including food and beverage service.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Observed passengers for intoxication or possible threat to safety.
- Provided assistance to disabled passengers when necessary.
- Helped guests locate seats and stow luggage in appropriate locations.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Completed paperwork related to passenger manifests accurately after each flight.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Restocked and organized food, beverage and passenger items inventory.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Executed menu and drink orders to meet preferences of passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages
- Adhered to company policies regarding security measures and protocol at all times.
- Collected passenger trash during and after flights.
- Kept cabin neat, clean and professional in appearance.
Senior Gift Processor
Georgetown University
01.2018 - Current
- Company Overview: Office of Advancement
- Responsible for the prompt and accurate processing of all gifts to the University
- Processing incoming philanthropy gift donations and pledge payments
- Processing of complex gifts
- Facilitating reports and analyzing the review of peer transactions
- Serves as a liaison with campus departments
- Identify existing constituents in the database and create new constituent records
- Maintain a standard of accuracy and efficiency, and a significant level of confidentiality due to sensitive donor/constituent client information relative to gift processing
- Prioritize work and perform multiple task simultaneously while adhering to deadlines
- High detail-oriented with a critical degree of accuracy regarding data entry and analysis, good interpersonal and organized
- Implementing productivity standards, resolving operations problems, maintaining reference manuals, implementing new procedures
- Working knowledge of standards related to gift administration such as Case standards, FASB accounting rules, and IRS guidelines
- Office of Advancement
Customer Service Supervisor
Lakewood Church
01.2009 - 01.2018
- Company Overview: Joel Osteen Ministries
- Responsible for the day-to-day operations in the Customer Service Department
- Train staff on new system releases
- Take inbound customer service calls through Max Agent
- Train staff on processing incoming philanthropy gift donations and pledge payments via phone
- Manage workflow and call volume in the department
- Deescalate customer calls and employee conflicts
- Spearheaded the development of department procedures and processes
- Recruiting, Coaching, counseling and disciplining employees; planning, monitoring, and appraising job results
- Developing schedules, assigning and monitoring work
- Implementing productivity standards, resolving operations problems, maintaining reference manuals, implementing new procedures
- Provides quality service by enforcing quality and customer service standards
- Weekly and monthly telephony and quality reporting to upper management
- Joel Osteen Ministries
Data Services Representative
Lakewood Church
02.2009 - 02.2012
- Company Overview: Joel Osteen Ministries
- Entering cash, credit card, and check batches from various channels into the system for processing and data management purposes
- Created new constituents accounts
- Updated and edited biographical information, addresses, and phone
- Processed lockbox credit card processing and reconciliation to restricted and unrestricted funds
- Managed incoming pledges and pledge payment posting in the system
- Researched and processed between 250-300 payments weekly to constituent's accounts
- Administered constituents' data in Raiser's Edge and Donor Direct ensuring 100% accuracy
- Prepared donor reconciliation reports for Accounting Department
- Trained employees on systems and procedures
- Selected by leadership among top candidates to open and train staff in a new Canada International office on data entry and customer service
- Joel Osteen Ministries
Education
Lone Star College
01.2014
Antelope Valley College
01.1998
Skills
- Report Management
- Data Management
- Customer Service
- Integrity
- Honesty
- Training
- Project Management
- Account Reconciliation
- Detail Oriented
- Team Management
- Procedural Development
- Active Collab
- Donor Direct
- Fellowship One
- Problem Resolution
- Microsoft CRM
- Microsoft Office
- Raiser's Edge
Additional Credentials
- Microsoft Office- Word, Excel, Pivot table, PowerPoint
- Various CRM Systems- Microsoft CRM, Raisers Edge Fundraising CRM System, Donor Direct System
- Google calendar, Documents, Reports
Area Of Expertise
- Report Management
- Data Management
- Provides and Fosters Excellent Customer Service
- Fosters Integrity and Honesty
- Trains Individuals and Teams
- Project Management
- Account Reconciliation
- Detail Oriented
- Team Management
- Procedural Development
- Active Collab
- Donor Direct
- Fellowship One
- Problem Resolution
- Microsoft CRM
- Microsoft Office
- Raiser's Edge
Timeline
Flight Attendant
Delta
03.2023 - Current
Senior Gift Processor
Georgetown University
01.2018 - Current
Data Services Representative
Lakewood Church
02.2009 - 02.2012
Customer Service Supervisor
Lakewood Church
01.2009 - 01.2018
Lone Star College
Antelope Valley College
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