Tammy Jackson
London,KY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Patient Access Representative III
Conifer Health Solutions
09.2014 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Assistant
First Care Urgent Care
11.2018 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
ER Technician
CHI Saint Joseph Hospital London
09.1997 - 09.2014
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Education
No Degree - Nursing
Somerset Community College
Somerset, KYNo Degree - Nursing
Lincoln Memorial University
Harrogate, TN08.2014
Skills
- Payment Calculation
- Patient Registration
- Registration Coordination
- Organization and Time Management
- Patient Rights
- Call Screening
- Information Collection
- Explaining Instructions
- Team Leadership
- Phone and Email Etiquette
- Demographics Information
- Outbound Calling
- Interpreting Physician Orders
- Medical Terminology
- Electronic Health Records Systems
- Patient Contact
- Verbal and Written Communication
Timeline
Medical Assistant
First Care Urgent Care
11.2018 - 05.2021
Patient Access Representative III
Conifer Health Solutions
09.2014 - Current
ER Technician
CHI Saint Joseph Hospital London
09.1997 - 09.2014
No Degree - Nursing
Somerset Community College
No Degree - Nursing
Lincoln Memorial University
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