Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Tammy James

Mount Airy,MD

Summary

Highly Motivated Small Business Owner with 20 years of entrepreneurial and operations management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Owner

James Crown Child Care, LLC.
Mount Airy, MD
08.2010 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Reviewed legal documents related to business operations.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Paralegal

Legg Law Firm
Frederick, MD
07.1994 - 01.2000
  • Drafted correspondence to clients and other attorneys.
  • Maintained client files according to established protocols.
  • Collaborated with attorneys in all stages of litigation process.
  • Attended court proceedings to observe trials or hearings.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Entered client data into database to manage records and customer relationships
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Maintained contract database with relevant information for categorization and easy access.
  • Responded to client calls and inquiries to deliver applicable information.
  • Organized legal documents in company filing systems and databases.
  • Created and updated case management and client account databases.
  • Contacted witnesses and scheduled interviews and evaluations.
  • Delivered subpoenas and coordinated law office activities.
  • Booked travel arrangements for firm attorneys and support staff.

Education

Master of Arts - Educational Studies

University of Phoenix
Tempe, AZ
06-2014

Bachelor of Science - Psychology

University of Maryland - University College
Hyattsville, MD
06-2009

Skills

  • Budget Administration
  • Administrative Oversight
  • Marketing Tactics
  • Regulatory Compliance
  • Team Oversight
  • Relationship Building
  • Employee Development
  • Contract Management
  • Verbal and Written Communication
  • Business Development
  • Project Management
  • Business Administration
  • Staff Management
  • Staff Hiring
  • Business Planning
  • Hiring and Staffing
  • Operations Management
  • Talent Development
  • Financial Management

Certification

  • State of Maryland Licensed Child Care Provider
  • State of Maryland Non-Public Preschool Teacher
  • United States Notary
  • First Aid and CPR Trained

Accomplishments

  • State of Maryland Level 6 Staff Credentialed
  • State of Maryland Level 4 Excels Rated

Affiliations

  • Serve as a Finance Team Member for Montgomery Hills Baptist Church

Timeline

Owner

James Crown Child Care, LLC.
08.2010 - Current

Paralegal

Legg Law Firm
07.1994 - 01.2000

Master of Arts - Educational Studies

University of Phoenix

Bachelor of Science - Psychology

University of Maryland - University College

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Tammy James