Tammy Janssen
Moorhead,USA
Summary
Dynamic Senior Environmental Technician at Sanford Health with proven expertise in maintaining high cleanliness standards and infection control. Skilled in Microsoft Office and customer service, I effectively collaborated with healthcare teams to enhance operational efficiency. Recognized for my attention to detail and ability to train new staff, ensuring a safe and welcoming environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Environmental Technician
Sanford Health
Fargo, ND
12.2024 - Current
- Maintained inventory of cleaning supplies and equipment on a regular basis.
- Collaborated with nursing staff to efficiently prioritize cleaning tasks.
- Reported maintenance issues promptly to uphold a safe environment.
- Cleaned and sanitized patient rooms, bathrooms, offices, and other areas per established procedures.
- Removed trash from rooms, bathrooms, and hallways to maintain cleanliness.
- Wiped down surfaces and refilled soap and hand sanitizer to reduce germ spread.
- Disinfected public areas frequently while providing spot cleaning for a welcoming atmosphere.
- Attended mandatory training sessions related to housekeeping duties.
Cashier/Sales Associate
Walmart Supercenter 2957
Detroit Lakes, MN
02.2024 - 10.2024
- Demonstrated product knowledge to answer customer inquiries about features, pricing, and availability.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in training new employees on store policies, procedures, and point-of-sale systems.
- Maintained awareness of current promotions or special offers to inform customers during the checkout process.
- Maintained cleanliness and organization of checkout area and surrounding space.
- Handled returns and exchanges following company policies.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on procedures and best practices for efficiency.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Customer Service
Orton's Gas Station
Audubon, MN
04.2023 - 01.2024
- Responsible for good customer relations and resolving any issues that the customers have.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Counted money in the safe and cash drawers at the beginning and end of shifts to ensure that amounts were correct and maintained accurate financial records.
- I did paperwork for bank deposits and ordering change for the store from the bank. To keep the store running smoothly.
- Train employees, and make sure they are knowledgeable in the workings of the register, customer service, opening and closing of the registers, and delegate tasks.
- Count safely before and after the shift change. I was doing daily paperwork for deposits and change requests for the bank.
- Log and document lottery ticket sales and inventory.
- Do the cleaning of all store areas: dusting, mopping, and trash removal.
- Front face all merchandise, receive and stock products, check inventory, and rotate it accordingly.
Registration Admittance
Essentia Health
Detroit Lakes, MN
01.2020 - 12.2023
- Welcomed visitors and registered their information in the system.
- Check the patients into their scheduled appointments. Check that all information in their files is correct.
- Take billing payments, and update all billing and personal information for their files.
- Completed day-to-day duties accurately and efficiently.
- Answered phone calls and directed inquiries to appropriate departments.
- Managed appointment scheduling for patients and staff efficiently.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Collaborated with healthcare professionals to streamline registration processes.
- Ensured compliance with privacy regulations during data handling.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Processed claims electronically using billing software programs.
- Maintained an organized filing system for all paperwork related to patient registrations.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
Environmental Services Technician
Essentia Health
Detroit Lakes, MN
01.2020 - 10.2023
- Maintained cleanliness in patient rooms and common areas throughout healthcare facility.
- Help nurses, doctors, and patients with any questions or directions they may need.
- Collaborated with nursing staff to address urgent cleaning needs promptly.
- Assisted in training new team members on cleaning procedures and safety practices.
- Managed inventory of cleaning supplies and reported shortages to supervisors.
- Responded to emergency cleaning requests to support hospital operations effectively.
- Followed infection control guidelines while performing duties throughout the facility.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Complied with OSHA standards related to environmental services operations.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt.
- Maintained records related to cleaning tasks performed on a daily basis.
- Provided assistance in setting up rooms for special events upon request.
- Repaired minor plumbing issues such as clogged drains or leaking faucets.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Reduced cleaning time significantly while maintaining company quality standards.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Cashier/Sales Associate
Cenex
Lake Park, MN
08.2019 - 01.2020
- Responsible for good customer relations and problem-solving customer issues.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Processed customer transactions accurately and efficiently.
- Managed cash register operations and maintained accurate financial records.
- Greeted customers and answered any questions they had about the store's products and services.
- I was in charge of doing the previous day's sales receipts, balancing the safe, customer services, registers, and sold and received propane sales and orders.
- I made sure that areas were set up according to the store's requirements, involving cleaning, straightening, merchandise placement, and stocking of shelves.
- Responsible for properly logging and documenting lottery ticket numbers before and after shifts.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier/Sales Associate
Orton's Gas Station
Audubon, MN
08.2018 - 07.2019
- Responsible for good customer relations and resolving any issues that the customers have.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Train employees, and make sure they are knowledgeable in the workings of the register, customer service, opening and closing of the registers, and delegate tasks.
- Count safely before and after the shift change. I was doing daily paperwork for deposits and change requests for the bank.
- Logging and documenting lottery ticket sales and inventory.
- Do the cleaning of all store areas: dusting, mopping, and trash removal.
- Front-face all merchandise, receive and stock products, check inventory, and rotate it accordingly.
Certified Nursing Assistant (CNA)
Sunnyside Care Center
Lake Park, MN
01.2018 - 08.2018
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to residents in long-term care.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Housekeeping
Sunnyside Care Center
Lake Park, MN
06.2015 - 01.2018
- I interact with the residents and staff daily. I have to maintain the cleanliness of the residents' rooms, the facility, and help where needed.
- I interact with the residents, their families, and friends in conversations.
- Direct and help residents and their family members to the people who can help them with the requested needs.
- Performed general housekeeping tasks such as laundry, ironing, changing linens, bedding, dusting, vacuuming and meal preparation.
Team Lead
K-mart
Detroit Lakes, MN
11.2012 - 03.2016
- Serve as an initial point of contact, greeting visitors, and assisting them with their inquiries.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Staying up to date and informing customers about all the merchandise, sales, and ongoing promotions within the company.
- I would introduce the customer to the many benefits of Kmart's Rewards program and Sears's charge card.
- Training new employees to understand their tasks, merchandise, and customer programs that the store offers, and working on the registers.
- Take orders over the phone, process them, fill orders, and notify customers.
- Supervised team operations to ensure efficient workflow and service quality.
- I made sure that the restocking of the shelves and displays were done according to the plan-o-grams.
- I was in charge of counting registers, counting the supervisors' desk change drawer, closing the registers, providing customer service, and handling Western Union.
- Including all paperwork, and scheduling of employees' duties and breaks.
- Trained new employees on company policies and customer service standards.
Customer Service Associate
Macy's Store
Waterford, CT
10.2010 - 07.2012
- Serve as an initial point of contact, greeting visitors, and assisting them with their shopping needs, accurately ringing up purchases.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- Maintained store appearance by organizing merchandise displays.
- Educated customers about loyalty programs and promotions.
- Kept work area neat, clean, and well-stocked at all times.
- Demonstrated active listening skills when responding to customer questions and complaints.
Military Spouse
US Navy
01.1994 - 12.2010
- Due to the military relocating my husband at the time, the family had to move a lot.
- This will explain any time lapses between jobs.
- My duties as the spouse were to maintain all appointments for the family, especially during the times of his deployment.
- Having power of attorney, I had to organize and schedule moving, transportation, check-out/check-in to military housing or hotels, and sign all paperwork concerning the military member during his absence.
- I was also to handle, check, and sign all legal documents related to moving to new duty stations and affecting the family.
- I had to guarantee and organize records and scheduling of, but not limited to, the moving process and scheduling of all items, including vehicles, to be moved.
Assistant Manager
Extra Space Storage
Groton, CT
01.2007 - 12.2009
- My responsibilities were to go over the rental contract and make sure they understood it before signing.
- Answer the phone and assist customers. Direct calls to the appropriate area of inquiry.
- I made reservations, phone calls, and advertising.
- I handled the associated paperwork and advertising involved in the auction process.
- I checked our inventory to make sure we had the proper amount of supplies to sell to the customers.
- I did the reordering, displaying, and selling of merchandise, plus other duties.
Office Assistant
Mary-Jo Shultis Photography
Groton, CT
10.2007 - 10.2008
- Assisted with the management of the office, as well as handling administrative duties.
- Call clients to schedule appointments for photo shoots, pick-ups, photo labs, and more.
- Involved in the coordination of advertising materials for presentation to the client, handling accounts payable, and organizing office materials and presentations.
- Maintained office supplies and ensured inventory levels were adequate.
- Handled incoming phone calls and directed inquiries to appropriate staff.
Education
Accounting - Some College
Ashford University
Iowa06.2009
Skills
- Microsoft Office, PowerPoint, Word, Outlook, Publisher, and Excell
- POS sales and ordering
- Adobe Photoshop
- Filing
- Telemarketing
- Planograms
- Adobe Acrobat
- Accounts receivable
- Bookkeeping
- Interviewing
- Driving
- Pricing
- Assistant manager experience
- Grocery store
- Cooking
- Hotel experience
- Inside sales
- Presentation skills
- Cash register
- Phone etiquette
- Mobile devices
- Materials management
- typing
- Curriculum development
- Customer service
- Experience with children
- Management
- Janitorial experience
- Time management
- Word processing
- Employee evaluation
- Communication skills
- Purchasing
- First aid
- Microsoft
- Assembly
- Computer skills
- Writing skills
- Property leasing
- Computer literacy
- Project scheduling
- Food service
- Senior living facility experience
- Guest services
- Custodial experience
- Child care
- Merchandising
- Cash handling
- Salesforce
- Hospitality
- Medical office experience
- Analysis skills
- Attention to detail
- Preschool experience
- Property management
- Sales
- Cleaning
- Organizational skills
- Product demos
- Teaching
- Clerical experience
- HIPAA
- Warehouse experience
- Accounts payable
- Environmental services
- Hospital experience
- Computer operation
Certification
Class D
Languages
English
Timeline
Senior Environmental Technician
Sanford Health
12.2024 - Current
Cashier/Sales Associate
Walmart Supercenter 2957
02.2024 - 10.2024
Cashier/Customer Service
Orton's Gas Station
04.2023 - 01.2024
Registration Admittance
Essentia Health
01.2020 - 12.2023
Environmental Services Technician
Essentia Health
01.2020 - 10.2023
Cashier/Sales Associate
Cenex
08.2019 - 01.2020
Cashier/Sales Associate
Orton's Gas Station
08.2018 - 07.2019
Certified Nursing Assistant (CNA)
Sunnyside Care Center
01.2018 - 08.2018
Housekeeping
Sunnyside Care Center
06.2015 - 01.2018
Team Lead
K-mart
11.2012 - 03.2016
Customer Service Associate
Macy's Store
10.2010 - 07.2012
Office Assistant
Mary-Jo Shultis Photography
10.2007 - 10.2008
Assistant Manager
Extra Space Storage
01.2007 - 12.2009
Military Spouse
US Navy
01.1994 - 12.2010
Accounting - Some College
Ashford University