TAMMY-JEANNE PELLIZZARO
Danvers,MA
Summary
Well-organized professional with 20+ years of office management and finance experience. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Well versed in the specifics of commercial and consumer lending. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Titles and Leasing Administrator
NFS Leasing, Inc
10.2021 - Current
- Processing of all titles and registrations for new and existing Leases and Loans
- Install and maintain all GPS trackers on active equipment
- Procuring bonded titles when required
- Review of background, financials, credit, etc
- To determine eligibility for commercial lending
- Producing contracts and lease agreements as well as all supporting documents
- Sales & Finance
Sales and Customer Service Manager
Route 138 Motor Car Co
06.2019 - 12.2021
- Improve sales and raised profits, applying proactive management strategies and enhancing sales training
- Served customers in a friendly, efficient manner following outlined steps of service
- Generated new business and referral clients in partnership with sales advisors and branch team
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Focus on subprime and hard to finance customers.
Manager
IRONHORSE FUNDING LLC
01.2017 - 06.2021
- Oversite of 20 individual portfolios and 8-50 team members
- Supported 15 dealer groups in understanding their captive finance goals and progress
- Delinquency rates consistently kept below 6%
- Focus on subprime and other unconventional high-risk lending
- Recovery rate of 46%
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Applied customer feedback to develop process improvements and support long-term business needs
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Tracked and maintained schedule A billing for monthly client invoicing in addition to standard invoicing
- Oversite of claims, bankruptcies, repossessions, redemptions, credit reporting and disputes, electronic and physical document storage, legal accounts, collections, customer service, title and insurance tracking, title perfecting
- In addition, maintained 4 dealer groups as a direct point of contact and problem resolution.
Manager
ENCOMPASS CONSULTING/ SERVICING CENTER LLC
07.2015 - 12.2016
- Increased customer and client satisfaction by resolving customer and captive issues
- Used Microsoft Office products daily to produce reports and other communications to meet daily operational needs
- Conducted research, gathered information from multiple sources and presented results in a clear precise manner to upgrade and improve company policies and procedures
- Developed team communications and information for meetings
- Resolved discrepancies regarding credit reporting and disputes
- Oversite of all bankruptcy accounts and maintain communication with legal representation
- Maintained 5 separate asset management systems
- Oversite of data conversion from previously mentioned 5 data bases to 1 complete data base
- Planning and completion of custom build on contract SaaS system, asset and account data base and repo and recovery system and the linking of all 3
- Built and maintained a full library of system data reporting
- Complete overhaul of process and procedure manuals and training
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Managed team of 100+ employees, overseeing hiring, training, and professional growth of employees
- Led projects and analyzed data to identify opportunities for improvement
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Eliminated downtime and maximized revenue by providing top project quality control.
Operations Manager
PETE'S HIGH
12.2008 - 12.2016
- Applied customer feedback to develop process improvements and support long-term business needs
- Oversite of 4 crews of 10 team members each as well as office staff for 4 admins
- Maintained and organized all company and employee OSHA, MEOSH and other regulatory agencies
- Set and maintained goal progress and activity levels
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades using industry standard metrics and KPI's
- Evaluated employees' abilities, skill level and strengths and assigned additional training and certifications where required
- Started and maintained the "Back to Work" program where we worked with the local parole/probation department to ensure qualified applicants have a chance to reenter the workforce after incrassation.
Manager
Prime Realty & Mortgage
09.2000 - 05.2007
- AR/AP, front office and record keeping
- Customer complaints
- Assignment of 500+ weekly inspection
- Evaluated report data to ensure quality and accuracy of all documents and reports
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Monitored and maintained licensing requirements for staff of 28
- Restructured and recovered 150k in lost invoices
Education
Bachelor of Science - Business Administration and Management
Mount Ida College - Newton Center
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Sales and Marketing
- Project Management
- Business Development
- Verbal and written communication
- Contract Management
- Operations management
- Schedule optimization
- Process improvement
- Project leadership
- Internal audits
- Team management
- SaaS
- Cost control
- OSHA
- Computer networking
- UCC law
- Lexis-Nexis
- Customer relationship management
- Windows
- Background Checks
Certification
- CNP - Certified Notary Public in the Commonwealth of Massachusetts
Timeline
Titles and Leasing Administrator
NFS Leasing, Inc
10.2021 - Current
Sales and Customer Service Manager
Route 138 Motor Car Co
06.2019 - 12.2021
Manager
IRONHORSE FUNDING LLC
01.2017 - 06.2021
Manager
ENCOMPASS CONSULTING/ SERVICING CENTER LLC
07.2015 - 12.2016
Operations Manager
PETE'S HIGH
12.2008 - 12.2016
Manager
Prime Realty & Mortgage
09.2000 - 05.2007
Bachelor of Science - Business Administration and Management
Mount Ida College - Newton Center
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