Hi, I’m
Tammy Jeschke
CSR, CNA
Kenosha,WI
Summary
Accomplished CSR at Love’s Travel Stop, adept in multi-line phone management and fostering empathetic client relationships, significantly enhancing customer satisfaction. Skilled in account management and staff training, my proactive approach and dedication to service excellence have consistently elevated customer loyalty and operational efficiency at Flying J and Mendota Community Hospital.
Overview
2000
years of professional experience
Work History
Love’s Travel Stop
CSR
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Flying J
Restaurant Server
Job overview
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Mendota Community Hospital
CNA
Job overview
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Heritage Manor
CNA
01.1989 - 12.1999
Education
Mendota High SchoolMendota, IL
Gratuate from General Studies
05.1985
Skills
Multi-line phone talent
Timeline
CNA
Heritage Manor
01.1989 - 12.1999
CSR
Love’s Travel Stop
Restaurant Server
Flying J
CNA
Mendota Community Hospital
Mendota High School
Gratuate from General Studies
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