Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Johnson

Kinsman,OH

Summary

Excellenent customer service and interpersonal communication skills. Ability to answer multi phone lines and schedule appointments or transfer calls to proper department. Generates solutions based on available information and makes timely, safe and ethical decisions. Listens actively and invites dialogue to gain shared understanding and delivers results through realistic planning.

Overview

12
12
years of professional experience

Work History

Weighmaster/ Cashier

SA Recycling
08.2018 - 12.2023
  • Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
  • Ensured prompt customer service by efficiently processing weigh transactions for various materials.
  • Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.

Dispatcher

Hillyop Club Service
01.2015 - 08.2015
  • Improved response times by efficiently prioritizing and dispatching calls.
  • Enhanced communication by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Customer Service Representative

Bruce Logistics
08.2011 - 08.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Executive Legal Secretary

San Joaquin Valley College
Bakersfield, CA
06.1993

General Studies

Kern Valley High School
Lake Isabella, CA
06.1990

Skills

  • Vehicle Detailing
  • Shipment/Appointment Scheduling
  • Multi phone lines
  • Shipping and Receiving
  • Accounts Receivable
  • Billing/ Invoicing
  • Basic Bookkeeping
  • Collections
  • Cash Handling/Payments
  • Scanning/Faxing
  • Problem Solving

Timeline

Weighmaster/ Cashier

SA Recycling
08.2018 - 12.2023

Dispatcher

Hillyop Club Service
01.2015 - 08.2015

Customer Service Representative

Bruce Logistics
08.2011 - 08.2013

Executive Legal Secretary

San Joaquin Valley College

General Studies

Kern Valley High School

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