Tammy Johnson
419 Cary Jay Blvd. Cleveland,OH
Summary
Dynamic leader with a proven track record at the Department of Veterans Affairs, enhancing operational efficiency and employee morale. Expert in project management and analytical thinking, I've significantly improved service delivery frameworks and compliance standards. Skilled in Microsoft Office Suite and employee development, my approach has consistently fostered high-performance teams and innovative problem-solving strategies.
Overview
22
22
years of professional experience
Work History
Assistant Loan Production Officer
Department Of Veterans Affairs
09.2017 - Current
- Analyze new policy issued to team related to Administrative Law, M-26 and Title 38.
- Assist in interviewing process for new employees.
- Facilitate communication between departments.
- Boost employee morale through recognition programs that acknowledged hard work and dedication.
- Observe production work and make corrective actions to optimize performance.
- Manage budget allocation and, control costs while maintaining operational efficiency.
- Escalate concerns to management and helped develop and implement effective solutions.
- Train and supervise production staff, fostering a culture of continuous improvement and high performance.
- Plan and assigned daily duties to staff members.
- Conduct performance reviews each monthly offering praise and recommendations for improvement.
- Act as a technical authority regarding Veteran's eligibility.
- Support the Loan Guaranty mission through Lender Compliance Reviews.
- Ensure employees complete all core technical training requirements.
Supervisory Legal Administrative Specialist
Department Of Veterans Affairs
12.2010 - 09.2017
- Supervised 18 Legal Administrative Specialist with strong service delivery framework to counsel Veterans, their dependants and beneficiaries regarding a full array of benefits available through Department of Veterans Affairs.
- Completed quality reviews.
- Applied sound personnel management principles.
- Ensured employees completed all core technical training requirements.
- Prepared Systematic Analysis of Operations reports.
- Assisted in interviewing process.
- Conducted effective planning and forecasting to improve efficiency.
- Organized testing of numerous computer program updates.
- Interpreted complex written material to include governing legal and regulatory provisions such as organizational policies, procedural and operating instruction manuals, United States Code Title 38, VA Regulations, Manuals, Operating Memorandums, Precedent Court Decisions, and VA Pamphlet 26-7.
Legal Administrative Specialist
Department Of Veterans Affairs
10.2007 - 11.2010
- Counseled Veterans, their dependants, and beneficiaries via telephone regarding full array of benefits available through Department of Veterans Affairs.
- Interpreted complex written material to included governing legal and regulatory provisions such as organizational policies, procedural and operating instruction manuals, United States Code Title 38, VA Regulations, Manuals, Operating Memorandums, Precedent Court Decisions, and VA Pamphlet 26-7.
Team Leader
Xpress Loan Servicing
08.2006 - 08.2007
- Set performance expectations for 10 team members, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Escrow Officer
Mortgage Information Services Inc.
03.2005 - 06.2006
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Promoted cross-functional collaboration within the team leading to improved productivity and enhanced customer experiences.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Team Leader
First American Title Insurance Co
05.2002 - 02.2005
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Acted as Department Manager.
- Supported title reviewers with retrieving additional information before preparing title commitments.
- Supervised 9 Title Coordinators with answering questions about property searches from Title Examiners throughout the country.
Education
High School Diploma -
Cleveland State University
Cleveland, OHSkills
- Exceptional organizational skills
- Analytical thinker
- Project Management
- Employee Relations
- Creative problem solver
- Microsoft Office Suite
- Weblgy, VBMS, Share
- Employee Development
- Team Oversight
- Customer Complaint Resolution
- Multitasking Abilities
- Excellent Communication
Accomplishments
- Performance Awards 2018-2023
- Performance Awards 2011-2016
Timeline
Assistant Loan Production Officer
Department Of Veterans Affairs
09.2017 - Current
Supervisory Legal Administrative Specialist
Department Of Veterans Affairs
12.2010 - 09.2017
Legal Administrative Specialist
Department Of Veterans Affairs
10.2007 - 11.2010
Team Leader
Xpress Loan Servicing
08.2006 - 08.2007
Escrow Officer
Mortgage Information Services Inc.
03.2005 - 06.2006
Team Leader
First American Title Insurance Co
05.2002 - 02.2005
High School Diploma -
Cleveland State University
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