Hi, I’m
Tammy Johnson
Strategic Client Service leader
Chicago,IL
Summary
Strategic client service leader with 17+ years of experience managing complex portfolios, supporting global corporate clients, and delivering high-impact solutions across banking, financial services, and enterprise accounts. Strong expertise in Treasury Services, cash-management operations, payments, wire processing, fraud prevention, and compliance-driven client advisory. Known for resolving escalations, influencing cross-functional stakeholders, driving operational excellence, and enhancing client experience for high-value accounts.
Proven ability to assess business needs, analyze data to identify risks and trends, implement process improvements, and lead clients through operational, technical, and regulatory changes. Trusted advisor with polished executive communication skills and a track record of managing large books of business with minimal supervision.
Overview
12
years of professional experience
Work History
Lechner Services
Senior Account Executive
04.2025 - Current
Job overview
- Serve as primary advisor to enterprise clients, assessing operational gaps and recommending tailored solutions to enhance safety compliance and efficiency.
- Drive continuous improvement by analyzing service trends, monitoring KPIs, and collaborating with internal business partners to address escalations and ensure seamless execution.
- Conduct risk-focused consultations, support operational onboarding, and deliver strategic recommendations to optimize customer workflow and product utilization.
- Facilitate cross-functional communication to ensure timely problem resolution and alignment with client expectations. Prepared documentation, finalized sales to maximize revenue potential and maintained records.
Cogent Communications
National Account Manager
08.2023 - 03.2024
Job overview
- Oversaw national enterprise accounts, ensuring service quality, contract compliance, and delivery of high-value communication solutions.
- Provided proactive client consultation, identified service-impacting risks, and partnered with internal support teams to manage escalations and remediation plans.
- Analyzed client usage patterns and operational data to identify inefficiencies and recommend strategic changes.
- Strengthened stakeholder relationships across finance, operations, and technical teams, influencing successful adoption of solutions across client organizations.
AT&T
Client Solutions Executive
05.2015 - 08.2023
Job overview
- Managed a diverse territory, selling communication and safety solutions to enterprise and SMB clients.
- Managed a complex book of enterprise and SMB clients, delivering compliance-oriented product demonstrations and advising on safety, communications, and workflow efficiency.
- Acted as a central point of escalation, working with cross-functional teams to resolve client issues and ensure adherence to operational standards.
- Developed customized client service strategies that enhanced adoption of enterprise solutions and improved client satisfaction.
- Executed large-scale outreach and project-based initiatives, including onboarding programs, change management communication, and post-implementation support.
JPMorgan Chase
Peronsal Banker
04.2017 - 06.2018
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Aided 30+ customers per day in opening, managing, and optimizing their bank accounts and other products.
- Supported Treasury Services activities including wire transfers, fraud prevention, ACH setup, and daily cash-flow transactions.
PNC Bank
Personal Banker
04.2014 - 05.2015
Job overview
- Managed an existing a portfolio of over 200 client accounts, providing tailored financial solutions, including checking, savings and credit cards.
- Collaborated with other departments to ensure a seamless banking experience for clients and successfully referred clients to loan officers and others specialist.
- Delivered high-quality service to consumer and business clients, ensuring accuracy and compliance in daily transactions including wires, deposits, withdrawals, and cash-handling operations.
- Educated clients on banking regulations, security protocols, and product eligibility while ensuring operational risk mitigation.
- Supported branch performance by exceeding new account targets by 27% and driving cross-department referrals.
Education
Brown Mackie CollegeMerrillville, IN
BBA from Business Administration & Management
05.2012
Skills
- Territory Sales & Management
- Client Relationship Management
- On-Site Product Demonstrations
- Prospecting & Lead Generation
- Contract Negotiation
- Customer Training & Onboarding
- Retention & Renewals
- KPI & Performance Tracking
- Strategic Sales Planning
- Banking
- Upselling
- Fraud prevention
- Customer service
- Attention to detail
- Relationship building
- Cross-selling and upselling
- Account management
- Treasury & Cash Management
- Cold Calling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Account Executive
Lechner Services
04.2025 - Current
National Account Manager
Cogent Communications
08.2023 - 03.2024
Peronsal Banker
JPMorgan Chase
04.2017 - 06.2018
Client Solutions Executive
AT&T
05.2015 - 08.2023
Personal Banker
PNC Bank
04.2014 - 05.2015
Brown Mackie College
BBA from Business Administration & Management
Accomplishments
- Successfully managed and serviced 200+ banking clients, providing financial guidance, resolving escalations, and increasing portfolio growth across multiple institutions.
- Consistently exceeded performance goals, including boosting revenue by $1.7M, increasing territory growth by 27%, and expanding market share by 6%.
- Acquired and managed an estimated $2.2 million of revenue.
- Recognized for delivering top-tier client experience, building long-term relationships, and maintaining strong retention across diverse business portfolios.
Certification
- CPSP - Certified Professional Sales Person