Tammy Jones
St Louis,MO
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
36
36
years of professional experience
Work History
Medical Assistant
Hinton Healthcare Group, LLC
Ellisville, Missouri
12.2021 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Inspected equipment to ensure proper working order prior to use on patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered medications under physician's supervision.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, other diagnostic tests as requested by the physician.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained immunization records and documented all vaccine administration activities.
- Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Prepared vaccine doses, drew up syringes, and administered injections as needed.
- Collaborated with physicians, nurses, pharmacists, and other healthcare professionals on immunization initiatives.
- Executed nebulizer treatments for the purpose of treating pulmonary diseases.
Medical Assistant and Office Advisor
PRACTICE MGMT AFFILIATES & DR MILTON LEVIN
St. Peters, United States
01.1999 - 12.2021
- Maintain updated client records with plans, notes, appropriate forms, or related information
- Administer immunizations or other basic preventative treatments
- Neb treatment, pft, allergy testing, inhaler and insulin instruction to patient
- Answer phones for a multi-physician family/obgyn office and triage calls for all providers
- Make new patient appointments, follow up appointments, sick visits, and EPDST physicals
- Maintain records for immunizations received thru the VFC (vaccines for children) program
- Prior authorize medications and testing, as well as schedule them and contact the patients with the information
- Check the patients medications and confirm that their list is up to date from all physicians and the specialists they see
- Write letters for the patients that need them for medical treatment the Medicaid must have a medical necessity letter for
- Refer the patients to correct doctors in their network when referred to specialist and send corresponding records to the specialist office along with getting referral authorizations from insurance companies when needed
- Previously billed and checked insurance for eligibility prior to EHR (electronic health records)
- Separate out all incoming test results, hospital records and specialist encounters to correct doctors
- Open mail and distribute to appropriate people
- Refill prescriptions for patients
- Call patients back with test results and schedule appointment when needed
- Collect co-pays, and deductibles as well as any past due balances before the patient is seen
- Measured vital signs and took medical histories to prepare patients for examination.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Supported administrative staff by processing payments.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Changed dressings on wounds to prevent infection and check for healing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Processed orders for medical supplies and lab equipment.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
School age room teacher
Academy of Early Learning
St. Peters, United States
01.1995 - 01.1999
- Maintain a safe play environment
- Observe an monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform general personnel functions, such as supervision, training, and scheduling
- Create developmentally appropriate lessons plans
- Organize and store toys and materials to ensure order in activity areas
- Accompany children to and from school and on outings
- Organize and participate in recreational activities and outings, such as games and field trips
satellite credit authorization
Advanced Satellite
St. Charles, United States
01.1994 - 12.1994
- Answer phones and set up appointments for in home satellite demonstrations
- Approve and deny credit applications for satellite equipment and installation
- Fill out orders for service technicians and installations technicians
- Set up customer accounts and channel packages
loan specialist
Central Hardware
Bridgeton, United States
01.1993 - 12.1994
- Check loan agreements to ensure that they are complete and accurate, according to policies
- Refer loans to loan committees for approval
- Approve loans within specified limits
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Interview applicants and request specified information for loan applications
- Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
- Maintain current knowledge of credit regulations
courtesy clerk
Dierbergs
St. Peters, United States
01.1991 - 12.1993
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Assist customers by providing information and resolving their complaints
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Load and unload trucks, vans, or automobiles
crew member
Arby's
St. Peters, United States
01.1989 - 12.1991
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and package batches of food, such as roast beef and fried chicken, which are prepared to order or kept warm until sold
- Read food order slips or receive verbal instructions as requested by patron, and prepare and cook food according to instructions
- Operate large-volume cooking equipment such as grills, deep fryers, or griddles, and slicers
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Communicate with customers regarding orders, comments, and complaints
Education
H.S. Diploma - general
Fort Zumwalt South High
St. Peters, MO01.1993
Diploma - computer programming
Lewis And Clark Technical College
St Peters, MO01.1993
Skills
- Time management
- Customer and Personal Service
- Complex problem solving
- Critical thinking
- Clerical
- Team player
- Multi-tasker
- Hard working
- Patient-focused care
- Intake control
- Procedure assistance
- HIPAA compliance
- Medical office administration
- Preparing specimens and samples
- Restocking lab supplies
- Vital sign monitoring
- Medical terminology knowledge
- Electrocardiography (EKG)
- Medical supply inventory
- Immunization administration
- Medical procedures
- OB/GYN procedures
- Suture removal
- Simple dressings
- Respiratory equipment utilization
- Patient management
- Compassionate caregiver
- Equipment sterilization
- Patient scheduling
- Maintaining confidentiality
Timeline
Medical Assistant
Hinton Healthcare Group, LLC
12.2021 - Current
Medical Assistant and Office Advisor
PRACTICE MGMT AFFILIATES & DR MILTON LEVIN
01.1999 - 12.2021
School age room teacher
Academy of Early Learning
01.1995 - 01.1999
satellite credit authorization
Advanced Satellite
01.1994 - 12.1994
loan specialist
Central Hardware
01.1993 - 12.1994
courtesy clerk
Dierbergs
01.1991 - 12.1993
crew member
Arby's
01.1989 - 12.1991
H.S. Diploma - general
Fort Zumwalt South High
Diploma - computer programming
Lewis And Clark Technical College
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