Tammy Joyce

• Assisted customers with account inquiries and transactions, enhancing overall service experience.
• Processed loan applications efficiently, ensuring compliance with bank policies and regulations.
• Collaborated with team members to streamline operational procedures, improving workflow efficiency.
• Resolved customer issues by providing timely solutions and escalating complex cases when necessary.

I started out in customer service, taking phone calls, assisting customers with their needs. I then transitioned over the fraud analyst for card fraud protection. It is my job to review cards transactions activities deposit for any fraud trend assist customers as needed make calls out as needed.

• Assessed client eligibility for health programs using comprehensive guidelines and policies.
• Processed applications efficiently while ensuring compliance with regulatory standards.
• Collaborated with healthcare providers to clarify client information and resolve discrepancies.
• Educated clients on program benefits, application procedures, and required documentation.