Tammy Joyner
Chesapeake,VA
Summary
Results-driven Retail Branch Manager II at Woodforest National Bank with a proven track record in staff training and development, enhancing customer relationships, and streamlining operations. Recognized for boosting sales performance through effective marketing techniques and fostering a collaborative team environment, while ensuring regulatory compliance and risk mitigation.
Overview
21
21
years of professional experience
Work History
Retail Branch Manager II
Woodforest National Bank
03.2007 - Current
- Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
- Increased foot traffic into store locations by fostering partnerships with local businesses driving cross-promotional marketing campaigns.
- Boosted sales performance by training employees in effective marketing techniques and product knowledge.
- Conducted timely performance evaluations of staff members, offering constructive feedback for ongoing growth and success.
- Strengthened relationships with clients through exceptional customer service and personalized attention to needs.
- Optimized branch productivity through continuous improvements in processes, procedures, and staff training initiatives.
- Enhanced employee morale and reduced turnover with team-building activities, regular feedback sessions, and professional development opportunities.
- Managed risk effectively by closely monitoring financial transactions and ensuring compliance with company policies.
- Ensured a welcoming environment for customers through diligent facility maintenance, merchandising displays, and staff appearance standards.
- Coordinated special events at the retail branch that engaged customers while promoting company offerings effectively.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Submitted loan applications to underwriter for verification and recommendation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
Human Resources Assistant
Sears Holding Corporation
10.2003 - 03.2007
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
Education
GED -
Craddock High Scholl
Portsmouth, VA06-1993
Skills
- Staff training and development
- Employee scheduling
- Branch operations management
- Customer service
- Strong team-builder
- Attention to detail
- Customer relationships
- Excellent time management skills
- Regulatory compliance
- Risk mitigation
- Product training
- Decision-making
Languages
English
Native or Bilingual
Timeline
Retail Branch Manager II
Woodforest National Bank
03.2007 - Current
Human Resources Assistant
Sears Holding Corporation
10.2003 - 03.2007
GED -
Craddock High Scholl
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