Tammy Jusko
Summary
I am an enthusiastic and motivated sales professional with a proven track record of exceeding sales and marketing expectations across a variety of industries. I am seeking an opportunity to use my knowledge and people-skills in an environment that promotes teamwork and rewards success.
Overview
39
39
years of professional experience
Work History
Farmers Agency Owner
Self-employed
01.2021 - 12.2023
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Consistently ranked as a top agency owner within my district.
Realtor
Self Employed
10.2019 - 12.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Agency Producer/Office Manager
Farmers Insurance
08.2011 - 12.2020
- Successfully manage the activities of team members
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interview, hire and train new quality customer service representatives
- Responsible for developing new business and maintaining existing book of business
- Managed all aspects of the customer/provider relationship including marketing, sales, and issue resolution
- Led office to Farmers Championship status2013 and2014
- A first for the agency in it's22 years of business
CSR/Office Manager
Farmers Insurance
08.2009 - 08.2011
- Successfully managed the activities of team members
- Monitored the daily activities of customer support teams
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
- Provided a high level of product and leadership support to representatives and clients
- Effectively communicated with team members to maintain clearly defined expectations
- Maintained a renewal book of business and assisted in new business
Construction Manager Assistant
Hallmark Custom Homes
03.2006 - 08.2009
- Reviewed and qualified competitive subcontractor bids prior to execution of contracts
- Managed on-site general contractors throughout the clients home building process
- Managed all Proposed Change Order Requests and balanced client requests with available budget
- Balanced budget and payments throughout the construction
- Responsible for ensuring project and contractor schedules
Sales & Marketing
RST Contractors
03.2003 - 08.2008
- Outside sales and marketing representative
- Cold calling and relationship building
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
- Brought in more than75 new accounts including DR Horton and Choice Homes
- Recognized as top sales generator, increasing Builder sales by70%
- Consistently exceeded department expectations for productivity and accuracy levels
Membership
Arlington Early Childhood PTA
03.2000 - 03.2003
- Membership Directory Chairperson - Coordinated membership drive, collected envelopes & record memberships in database, recorded online memberships in database
- Collect, count, and deposit money with Treasurer
- Directory: compile data collected from PTA President, Volunteer Coordinator, and school Secretary to compose school directory; arrange for professional printer or PPS print shop to have materials printed and distribute to members
Commercial Underwriter
St. Paul Insurance Company
01.1995 - 01.1999
- Performed data analysis in order to assess risks and scale rates to appropriate insurance coverage including consideration of potential liability and endorsements
- Responsible for developing new business and maintaining contracts
- Managed all aspects of the customer/provider relationship including marketing, sales, and issue resolution
Assistant Underwriter
St. Paul Insurance Company
10.1987 - 10.1995
- Assistant Underwriter for Technology Underwriter
- Provided support and assistance to technology underwriter involving high premium complex accounts
- Responsibilities included collecting data for and organizing reports, performing administrative duties regarding new and renewal accounts, and any other tasks assigned by higher level underwriters
Rater Coder
St. Paul Insurance Company
08.1985 - 10.1987
- Perform all rating/coding activity for complex insurance transactions
- Evaluate applications and instructions received from underwriting for accuracy and completeness
- Thorough understanding of all rating and coding manuals
- Serve as primary contact with underwriters on specific policies
- May be utilized to oversee performance of lower related job classes and coordinate their activities
- Maintain acceptable productivity levels established by management
File Clerk
St. Paul Insurance Company
08.1984 - 08.1985
- Worked as a part time file clerk while attending college
Education
Accounting
Tarrant County College
North Richland Hills, TXAccounting
Sam Houston High School
Arlington, TX01.1984
Skills
- Licensed by the Texas Department of Insurance
- Licensed Realtor
- Commercial insurance
- Excellent communication skills
- Self-motivated
- Skilled negotiator
- Complex problem solver
- Cold calling
- Customer service-oriented
- Enthusiastic team player
- Self-directed
- Strong lead development skills
- Customer advocate
- Complaint handling and resolution
- Strong communication skills
- Leasing and sales
- Contract negotiation
Timeline
Farmers Agency Owner
Self-employed
01.2021 - 12.2023
Realtor
Self Employed
10.2019 - 12.2020
Agency Producer/Office Manager
Farmers Insurance
08.2011 - 12.2020
CSR/Office Manager
Farmers Insurance
08.2009 - 08.2011
Construction Manager Assistant
Hallmark Custom Homes
03.2006 - 08.2009
Sales & Marketing
RST Contractors
03.2003 - 08.2008
Membership
Arlington Early Childhood PTA
03.2000 - 03.2003
Commercial Underwriter
St. Paul Insurance Company
01.1995 - 01.1999
Assistant Underwriter
St. Paul Insurance Company
10.1987 - 10.1995
Rater Coder
St. Paul Insurance Company
08.1985 - 10.1987
File Clerk
St. Paul Insurance Company
08.1984 - 08.1985
Accounting
Sam Houston High School
Accounting
Tarrant County College
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