Tammy Kaciak
Jacksonville,FL
Summary
Proficient Program Director specializing in strategic planning, operational leadership, and program improvements. Skilled at managing all facets of program operations. Personable professional committed to managing a team to meet set objectives. Bringing many years of experience in the industry to new position with long-term potential for growth and advancement.
Overview
18
18
years of professional experience
Work History
Program Director
Family Foundations of Northeast FL
Jacksonville, FL
01.2019 - Current
- Managed and supervised a team of 15 off-site therapists while ensuring high-quality performance through training and consistent quality assurance.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Initiated and established program goals aligned with organizational and grant funders strategic objectives
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Monitored program operations for compliance with policies and procedures, applicable standards, and relevant contractual policy.
- Fostered community connections and networks, driving collaborations with local organizations and partnerships.
- Collaborated with a Software developer to develop and execute an innovative EMR system, enhancing client data management and streamlining Medicaid billing processes.
Clinical Counselor
MCUSA
Jacksonville, FL
04.2017 - 12.2018
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Provided individual, group and family therapy to clients with mental health issues.
- Partnered with teachers to create individualized education plans to meet students' learning needs.
- Developed individualized therapeutic interventions based on diagnosis of mental health, emotional and substance abuse disorders and utilized best practices in the field of mental health counseling.
- Maintained accurate records of all clinical activities in accordance with state regulations, HIPAA and ethical standards.
Asset Manager
Ability Housing
Jacksonville, FL
08.2015 - 03.2017
- Managed and oversaw the operations of 267 residential properties, including multi-family and single-family homes, serving individuals experiencing or at risk of homelessness as well as adults with physical, mental, or developmental disabilities
- Managed the performance of third-party property management firms
- Created processes to ensure accurate tracking and reporting of all assets under management.
- Certified that all properties were operating within compliance of regulatory guidelines
- Ensured effective management of all property maintenance activities through supervision of staff
- Assisted in the preparation of budgets for capital expenditures and operational costs associated with assets.
Program Director
The Mentor Network
Ventura, CA
03.2012 - 06.2015
- Organized and supervised the functioning of a behavior modification service office dedicated to supporting clients with developmental disabilities, medically fragile and mental illness.
- Compiled reports on program outcomes for internal and external stakeholders.
- Negotiated contracts with vendors as needed for supplies or services related to the program..
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Recruited, hired, trained, supervised, coached, evaluated a team of 23 providers
- Managed budgeting processes, including creating forecasts and tracking expenses.
Asset Manager
KLB Holdings
Jacksonville, FL
04.2009 - 03.2012
- Successfully directed team in meeting company growth objectives through strategic planning, market analysis, and property acquisition financing
- Accomplished all aspects of property management operations such as application processing, lease signings, inspections, evictions and property marketing.
- Oversaw repairs, scheduled preventative maintenance activities, and managed the capital needs of 40 residential homes and multi-family properties
- Compiled monthly operating reports and completed quarterly financial summaries
- Maintained relationships with brokers, financial advisors, and bankers who provide services related to assets.
Program Director
SMCN Incorporated
Prince Frederick, MD
04.2006 - 04.2009
- Successfully launched program in a nearby county offering in-home services for children with mental illness as an alternative to RTC upon receiving grant funding
- Provided leadership in developing innovative approaches to meet program goals.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Collaborated with external partners to leverage resources for the program's success.
- Hired and developed staff members to collaboratively achieve program goals.
Emergency Psychiatric Evaluator
Calvert Memorial Hospital
12.2006 - 01.2009
- Conducted mental health evaluations for emergency psychiatric patients.
- Provided prompt care and support for individuals in crisis situations involving violent tendencies or severe mental disturbances.
- Facilitated coordination of care and recommendations for in-patient treatment or outpatient services by working closely with doctors.
- Facilitated referrals for patients seeking assistance with substance abuse treatment providers, therapists,, psychiatrists,crisis services,trusted organizations providing food support,and dedicated case management services.
- Prepared detailed evaluation reports summarizing findings, conclusions, and recommendations.
Education
Master of Arts - Human Relations and Counseling
University of Oklahoma
Norman, OK01.2006
Bachelor of Arts - Criminal Justice/Forensic Science
The University of West Florida
Pensacola, FL01.2002
Skills
- Regulatory Compliance
- Performance standards and analysis
- Policy and procedure improvements
- Teamwork and Collaboration
- Operations Oversight
- Strategic leadership
- Budgeting and financial management
Timeline
Program Director
Family Foundations of Northeast FL
01.2019 - Current
Clinical Counselor
MCUSA
04.2017 - 12.2018
Asset Manager
Ability Housing
08.2015 - 03.2017
Program Director
The Mentor Network
03.2012 - 06.2015
Asset Manager
KLB Holdings
04.2009 - 03.2012
Emergency Psychiatric Evaluator
Calvert Memorial Hospital
12.2006 - 01.2009
Program Director
SMCN Incorporated
04.2006 - 04.2009
Master of Arts - Human Relations and Counseling
University of Oklahoma
Bachelor of Arts - Criminal Justice/Forensic Science
The University of West Florida
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