Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, data-driven decision making, optimizing processes, and driving team performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop the growth of the Office of Graduate Programs. Brings positive attitude and commitment to continuous learning and growth.
• Formulated and develops plans that will strengthen the bottom-line while continuing to increase quality.
• Strategized and partnered with Sales Manager to build marketing campaigns and ensure proper selling techniques are being utilized to help strengthen customer retention.
• Implemented first Account Management staffing model which generated over $1.3 million in incremental revenue dollars during its first year, beating the forecasted goal by 22%.
• Developed and led team of 50 employees comprised of Web Designers, Account Managers, Call Center Representatives, Online Marketing Specialists and Copywriters.
• Implemented operational efficiencies that reduced costs and improved productivity by 30% YOY.
• Successfully deployed, managed and improved an off shore Web Design and Programming team in our Argentina location.
• Project managed and developed team of Web Developers to launch new product offering for Value Added Services generating over $5 million in revenue in 2011.
• Established an Associate Account Management training program that improved employee retention by 3% and created career growth for employees.
• Led a restructuring assignment that improved costs by $550,000 through root cause analysis and process improvements.
• Transitioned team of Account Managers into OB Sales Reps during Q3/Q4 of 2011 generating $400,000 in incremental revenue.
• Improved P&L and overall labor to revenue by 17% in 2 years.