Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
Generic

Tammy Katers

Oconto

Summary

Results-driven professional with years of experience managing all stages of the sales process from prospecting to maintaining customer relationships. Known for high standard of customer care as well as excellent communication, organizational, and prioritization skills.

Overview

17
17
years of professional experience

Work History

Commercial Insurance Producer

Spectrum Insurance Group
04.2019 - Current
  • Generated leads through cold-calling, networking connections and other outreach methods.
  • Frequently developed new and attractive methods to prospect and gain discovery meetings with decision makers.
  • Analyzed customer needs to provide customized solutions.
  • Analyzed risk factors to recommend appropriate proactive risk management protocols.
  • Explained detailed policy and industry concepts in easy-to-understand terms.
  • Provided each potential client and existing clients detailed information about specific coverages and coverage recommendations.
  • Created visuals in conversations with prospects and existing client to illustrate how declining certain coverages can negatively affect their business.
  • Reviewed, shopped and processed new prospect and renewals.
  • Negotiated with underwriting and carrier marketing reps to obtain quotes and terms/pricing.
  • Developed winning risk submission summaries.
  • Finalized sales.
  • Conducted annual reviews of existing policies to update information.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Researched and identified potential new markets.

Personal Lines Insurance Agent

Ameriprise Financial
11.2009 - 04.2019
  • Created personal sales goals and a roadmap of how to achieve them each month.
  • Sought out new clients and developed client relationships through networking, direct referrals, and lead databases.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Met with parent company financial advisors in California to promote the importance of proper insurance coverage and obtain referrals.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Created individual lead tracking method to consistently exceed sales goals.
  • Followed up promptly with interested clients to close sales.
  • Developed sales strategies to increase sales of insurance policies.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Mentored team members in successful actions to increase sales and networking relationships.
  • Collaborated with leadership on process improvements.

Loan Officer

Team Winnebagoland
10.2007 - 11.2009
  • Developed strong relationships with customers through high levels of customer service.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Processed loan applications and monitored progress from start to finish.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Ensured accuracy and completeness of each product sale documents.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified opportunities to cross-sell dealer products and service packages for maximum deal profitability.
  • Identified and secured relationships with new lending organizations, especially with strained credit profiles.

Insurance Agent

Security Insurance Services
01.2007 - 10.2007
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Monitored customer feedback and identified areas of improvement.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Designed presentations and marketing materials to promote insurance products.

Education

Associate Degree In Marketing -

NWTC
Green Bay, WI

Skills

  • Customer Relationship Management
  • Professional Relationships
  • Customer Satisfaction
  • Insurance Knowledge
  • Customer Needs Assessments
  • Carrier Negotiations
  • Production Goals
  • Persuasive Negotiations
  • Consultative Sales Approach

Community Involvement

  • Board member and volunteer for a 501c3 organization called the Mandolin Foundation
  • Local Girl Scout troop leader

Timeline

Commercial Insurance Producer

Spectrum Insurance Group
04.2019 - Current

Personal Lines Insurance Agent

Ameriprise Financial
11.2009 - 04.2019

Loan Officer

Team Winnebagoland
10.2007 - 11.2009

Insurance Agent

Security Insurance Services
01.2007 - 10.2007

Associate Degree In Marketing -

NWTC

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Tammy Katers