Summary
Overview
Work History
Skills
Timeline
Generic

Tammy Kaur

Talent

Summary

Aiming to leverage experience in customer service management to enhance club member's interactions and improve service delivery. Background includes proficient handling of member's needs & showcasing detail-oriented organizational skills. Recognized for effectively managing member needs and resolving conflicts, contributing to a positive customer experience. Seeking to apply strong multitasking and problem-solving abilities in a leadership role to drive customer satisfaction and operational success.

Overview

29
29
years of professional experience

Work History

Medical Front Office Receptionist

Advanced Orthopedics
Medford
08.2024 - Current
  • Answered a high volume of phones. Entered insurance, demographics, and health history into the patient database.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.

Customer Service Representative

Superior Athletic Club
Medford
08.2020 - Current
  • Assessed members needs swiftly, and effectively.
  • Approached Members and engaged in conversations through use of effective people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.

Restaurant Owner

India Palace Restaurant
Medford
11.1996 - 11.2024
  • Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved customer complaints in a timely manner while maintaining high standards of hospitality.

Skills

  • Patient check-in
  • Appointment scheduling
  • Insurance verification
  • Electronic health records
  • Database management
  • Customer service
  • Conflict resolution
  • Multitasking
  • Organizational skills

Timeline

Medical Front Office Receptionist

Advanced Orthopedics
08.2024 - Current

Customer Service Representative

Superior Athletic Club
08.2020 - Current

Restaurant Owner

India Palace Restaurant
11.1996 - 11.2024

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Tammy Kaur