Tammy Keathley
Saint Peters,MO
Summary
Dynamic Certified Medical Assistant III with extensive experience at Washington University, excelling in patient care and clinical protocol adherence. Proven ability to enhance office efficiency through effective appointment scheduling and staff training. Skilled in electronic health records and committed to delivering exceptional patient education and support.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant III
Washington University
02.2023 - Current
- Administered medications and injections per physician orders, ensuring patient safety and compliance with protocols.
- Assisted in patient examinations by preparing equipment and maintaining sterile environments for optimal care.
- Documented patient histories and vital signs accurately in electronic health records to streamline information sharing.
- Coordinated appointments and managed scheduling to enhance office efficiency and reduce patient wait times.
- Trained new staff on clinical protocols, fostering a collaborative environment that enhanced team performance and service delivery.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Software Sales Executive
TriZetto Provider Solutions
09.2022 - 10.2023
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Identified new market opportunities through diligent research and networking.
EMR Implementation/Sales Director, Business Development
American Medical Software
06.2015 - 09.2021
- Led sales strategy development, aligning departmental objectives with overall business goals.
- Implemented targeted training programs, enhancing team capabilities and sales effectiveness.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
EMR Implementation Specialist
Medical Office Online
10.2010 - 06.2015
- Implemented software solutions to streamline patient data management processes.
- Trained cross-functional teams on new system functionalities and best practices.
- Analyzed user feedback to enhance system usability and client satisfaction.
- Developed comprehensive training materials for onboarding new clients effectively.
- Collaborated with IT team to troubleshoot technical issues, ensuring minimal downtime.
- Led initiatives to automate reporting processes, improving efficiency in data analysis.
- Conducted regular system audits to ensure compliance with healthcare regulations.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Medical Assistant
SSM Pediatrics
08.2008 - 10.2010
- Administered medications and vaccines according to established protocols.
- Conducted routine laboratory tests, maintaining strict adherence to safety standards.
- Managed appointment scheduling and follow-up calls to enhance patient satisfaction.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assisting Instructor
Midwest Institute
03.1998 - 08.2008
- Developed and implemented curriculum for medical assisting programs.
- Facilitated hands-on training sessions to enhance student skills and knowledge.
- Assessed student performance through practical evaluations and written exams.
- Mentored students in clinical procedures, fostering professional development.
Medical Assistant
Mercy Medical Group
10.1996 - 03.1998
- Assisted in patient intake processes, ensuring accurate record-keeping and data entry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant
Folkston Family Practice
09.1994 - 12.1995
- Educated patients on treatment plans and preventive health measures during consultations.
- Administered patient care, including vital sign monitoring and specimen collection.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Administered medications via oral and intramuscular injections, and monitored responses.
Certified Medical Assistant
Parkwood Family Practice
04.1994 - 09.1994
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
Bachelor of Science - Education
Valdosta State University
Valdosta, GA06.1996
Diploma - Medical Assisting
Trident Technical College
Charleston, South Carolina, SC08.1993
Skills
- Patient care
- Medical documentation
- Medication administration
- Electronic health records
- Clinical protocol adherence
- Inventory management
- Appointment scheduling
- Diagnostic testing
- Staff training
- Customer relationship management (CRM)
- Sales strategy development
- Contract negotiation
- System implementation
- Healthcare compliance
- Data analysis and reporting
- Curriculum development
- Technical troubleshooting
- Performance assessment
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Vital sign monitoring
- Clinical documentation
- Sterilization techniques
- Wound care
- Patient assessments
- Medical records management
- Payment collection
- Medical billing and coding
- Medical billing
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Phlebotomy techniques
- Injection administration
- Insurance confirmation
- Customer service
- Direct patient care
- EMR / EHR
- Immunization administration
Accomplishments
- Supervised team of 2 staff members.
- Resolved product issue through consumer testing.
- Recognized for going above and beyond the call of duty.
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Certified Medical Assistant III
Washington University
02.2023 - Current
Software Sales Executive
TriZetto Provider Solutions
09.2022 - 10.2023
EMR Implementation/Sales Director, Business Development
American Medical Software
06.2015 - 09.2021
EMR Implementation Specialist
Medical Office Online
10.2010 - 06.2015
Medical Assistant
SSM Pediatrics
08.2008 - 10.2010
Medical Assisting Instructor
Midwest Institute
03.1998 - 08.2008
Medical Assistant
Mercy Medical Group
10.1996 - 03.1998
Medical Assistant
Folkston Family Practice
09.1994 - 12.1995
Certified Medical Assistant
Parkwood Family Practice
04.1994 - 09.1994
Bachelor of Science - Education
Valdosta State University
Diploma - Medical Assisting
Trident Technical College