Tammy Kelleher
Petaluma,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Warranty clerk/data entry position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Warranty clerk
Manly Hyundai
08.2011 - 12.2023
- Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
- Assisted in training new staff members on company-specific warranty policies and procedures.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Negotiated with manufacturers on behalf of customers, securing favorable outcomes in warranty disputes.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
Service Advisor
Dunlap-Johnson
01.1998 - 07.2011
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Burns Chevrolet
01.1994 - 01.1998
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Education
Baker County High
Macclenny, FLGeneral Motors Management Level 3
Charlotte, NCHyundai Warranty Certification
01.2021
Skills
- Claims Processing
- Fraud Detection
- Critical Thinking
- Self-Motivation
- Confidentiality
- Detail Orientation
Dates Converted
True
Responsibility
Processing repair orders for warranty submission to receive payment for repairs, which included coding lines, verifying repair, verifying photos for repairs and parts were billed. Pulled reports for answer back for warranty payments for claims that paid. Generate reports for balancing all money transactions for previous day repairs for the service and the part department. Enter data onto the computer to generate a repair order for technicians to perform work on customers' cars. As well as dispatch repair orders. Communicate with customers on a daily basis. Invoice repair orders. Perform cashier duties. Perform used car reconditioning.
References
- Jason Zapadinsky, 707-529-7637
- Chris Grate, 707-329-2052
Certification
- Hyundai Warranty Certified Training - 02/02/2021
Timeline
Warranty clerk
Manly Hyundai
08.2011 - 12.2023
Service Advisor
Dunlap-Johnson
01.1998 - 07.2011
Service Advisor
Burns Chevrolet
01.1994 - 01.1998
Baker County High
General Motors Management Level 3
Hyundai Warranty Certification
- Hyundai Warranty Certified Training - 02/02/2021
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