Tammy Kelleher
Petaluma, California,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Warranty Clerk/Service Support Representative
Manly Hyundai
Santa Rosa, CA
08.2021 - 12.2023
- Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.
- Compiled data from customer records, warranties, and service orders to verify warranty status.
- Investigated problems related to defective parts or materials used in production process.
- Maintained accurate records of all warranties issued and tracked them until expiration date.
- Prepared invoices for payment processing for approved warranty claims.
- Resolved discrepancies between customer expectations and actual terms of warranty contracts.
Service Consultant
Manly Hyundai
Santa Rosa, CA
08.2011 - 08.2021
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Researched billing issues for customers using various software programs.
- Handled incoming calls from customers regarding product or service orders.
- Educated customers about the features and benefits of different services offered by the company.
- Processed payments for services rendered in a timely manner.
- Prepared detailed reports on customer interactions for management review.
- Addressed customer concerns promptly to ensure satisfaction with products or services purchased.
- Developed strategies to increase customer loyalty and retention rates.
- Created promotional materials for new products or services as needed.
- Monitored industry trends related to customer service practices and standards.
- Analyzed data from surveys to identify areas where improvements could be made in customer service delivery processes.
Education
GED -
Baker County Senior High School
Glen Saint Mary, FL12-1987
Skills
- Warranty processing
- Technical knowledge
- Detail orientation
- Accountability
- Confidentiality
- Fraud Detection
- Claims Processing
- New Policies Processing
- Data Entry
- Eligibility Determination
- Customer Service
- Large-Sum Computations
- Documentation skills
- Problem-solving abilities
- Time management abilities
- Data Integrity
- Professionalism
Timeline
Warranty Clerk/Service Support Representative
Manly Hyundai
08.2021 - 12.2023
Service Consultant
Manly Hyundai
08.2011 - 08.2021
GED -
Baker County Senior High School
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