Tammy Keller
Beaumont,TX
Summary
Adept at cash management and customer service, I excelled at Conn's Appliances by enhancing customer satisfaction and streamlining payment processes. Skilled in cash drawer balancing and team collaboration, I significantly improved transaction accuracy and efficiency. My proactive approach and ability to train new staff members have consistently contributed to our team's success. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
27
27
years of professional experience
Work History
Cashier
Conn's Appliances
Beaumont, TX
07.2013 - 10.2024
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Collection Customer Service Representative
Conn's Appliances
Beaumont, TX
12.1997 - 07.2013
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Explained collection policies, procedures, and processes clearly to customers.
- Maintained accurate records of conversations with customers.
- Followed up regularly with debtors until full balance is paid off.
- Followed department calling scripts and procedures to optimize collections efforts.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA guidelines.
- Accepted and processed customer payments and applied toward account balances.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Contacted customers with delinquent accounts to solicit payment.
Education
Some College (No Degree) - Elementary Education
Lamar University
Beaumont, TXSkills
- Drawer balancing
- Purchase assistance
- Cash drawer balancing
- Cash register systems
- Customer service
- Customer assistance
- Sales transactions
- Point of sale proficiency
- Multitasking and organization
- Time management skills
- Credit card processing
- Currency counting
- Payment posting
- Customer relations
- Cash management
- Money handling
- Point-of-sale system
- Cash handling expertise
- Training and onboarding
- Cash handling
- Team collaboration
- Credit and cash transactions
- Payment processing
- Daily reporting
References
References available upon request.
Timeline
Cashier
Conn's Appliances
07.2013 - 10.2024
Collection Customer Service Representative
Conn's Appliances
12.1997 - 07.2013
Some College (No Degree) - Elementary Education
Lamar University
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