Tammy Kelly
Trabuco Canyon,CA
Summary
Results-oriented Collections Manager with extensive experience at Sunnova Energy Corp., recognized for developing effective collection strategies that significantly enhance operational efficiency. Expertise in FDCPA compliance and building strong vendor relationships. Demonstrated ability to conduct thorough investigations and streamline processes, all while delivering exceptional customer service in high-pressure environments. Committed to driving continuous improvement and achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Collections Manager
Sunnova Energy Corp.
Houston, TX
04.2021 - Current
- Oversee vendor call center responsible for collections calls.
- Secured a law firm to handle collections accounts.
- Manage coordination for collections and litigation representation.
- Evaluate bankruptcy details on delinquent accounts.
- Identify potential areas of improvement in collections process and implemented changes accordingly.
- Maintain accurate records of all collection activities in accordance with local laws.
Collections Manager
SunStreet Energy Group
Irvine, CA
11.2020 - 04.2021
- Maintained accurate records of all collection activities in accordance with local laws.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
- Oversaw legal collections assignments in collaboration with two law firms.
Operations Manager
PRA Receivables Management, LLC
Lake Forest, CA
03.2007 - 03.2020
- Managed the day to day operations for the Collections Skip Trace Department with a team of 6 Skip Tracers responsible for all secured auto loans.
- Responsible for hiring and training all new Skip Tracers on working auto recoveries and Bankruptcy impaired secured accounts.
- Maintained compliance with state and federal collection and auto repossession laws as well as company compliance standards.
- Researched and implemented new skip tracing techniques to increase recoveries.
- Monitored daily reports to manage delinquency and workflow volume to ensure maximum productivity and efficiency.
- Successfully established and maintained vendor relationships and monitored their performance.
- Approved payment arrangements and settlement offers for B2C secured auto loans, handled all escalated customer calls and maintained a maximum level of customer service, accuracy and efficiency.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Collections Specialist
Jumpstart Automotive Media
San Francisco, CA
06.2006 - 03.2007
- Created a corporate Collections Department for B2B transactions.
- Developed collection letters and a policies and procedures manual for this new department with strict adherence to state and federal guidelines as well as company compliance standards.
- Worked closely with the Accounting and Sales department to ensure monthly goals were met.
- Led vetting and onboarding of new vendors and established productive relationships.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
Some College (No Degree) -
Cerritos Community College
Norwalk, CASkills
- Proficiency in MS Office, PACER, Accurint, TLO, Omega, Salesforce
- Monitoring processes
- Strong knowledge of state and FDCPA regulations
- Conducting investigations
- Procedure development
- Litigation oversight
- Vendor management
Certification
- ACA International FDCPA Essentials for Collectors
- ACA International Essential Collection Skills and Techniques
Timeline
Collections Manager
Sunnova Energy Corp.
04.2021 - Current
Collections Manager
SunStreet Energy Group
11.2020 - 04.2021
Operations Manager
PRA Receivables Management, LLC
03.2007 - 03.2020
Collections Specialist
Jumpstart Automotive Media
06.2006 - 03.2007
Some College (No Degree) -
Cerritos Community College
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