Summary
Work History
Education
Skills
Timeline
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Tammy Kelso

Saint Petersburg

Summary

Dynamic sales manager with a proven track record at One Price Clothing, excelling in customer relations and problem resolution. Leveraged critical thinking to develop strategies that boosted revenue and enhanced client loyalty. Proficient in Microsoft Excel, I fostered a high-performance culture through effective training and relationship building.

Work History

Customer Service Representative

PSCU Financial Services
  • Assisted customers with inquiries and resolved issues efficiently.
  • Gained proficiency in company systems and tools for customer management.
  • Provided support in processing orders and handling returns.
  • Collaborated with team members to enhance service delivery standards.
  • Adapted to various customer needs through effective communication skills.
  • Maintained accurate records of customer interactions and transactions.
  • Participated in training sessions to improve product knowledge and services offered.
  • Contributed to creating a positive customer experience through attentive service.

Sales Manager

One Price Clothing
  • Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
  • Analyzed market trends to identify opportunities and optimize product offerings for target demographics.
  • Trained and mentored sales team members, fostering a high-performance culture and improving team productivity.
  • Established strong relationships with key clients, leading to increased customer loyalty and repeat business.
  • Monitored inventory levels and collaborated with supply chain teams to ensure optimal stock availability.
  • Conducted regular performance evaluations, providing constructive feedback to enhance individual and team performance.
  • Streamlined sales processes, improving efficiency in order management and customer service interactions.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Salesperson

Bronze Touch Tanning Salon
  • Assisted customers in selecting tanning packages and products to meet individual needs.
  • Maintained cleanliness and organization of salon facilities, ensuring a welcoming environment.
  • Operated tanning equipment safely while adhering to health and safety guidelines.
  • Processed customer transactions accurately using point-of-sale systems.
  • Educated clients on proper tanning techniques and aftercare for optimal results.
  • Built rapport with clients to foster loyalty and repeat business through exceptional service.
  • Assisted in inventory management, tracking product levels, and reordering supplies as needed.
  • Collaborated with team members to enhance overall customer experience and salon efficiency.

Sales Manager

Rainbow Shops
  • Coordinated promotional campaigns, effectively communicating brand messaging across multiple channels to maximize reach.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Sales Associate

Bealls Store
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Maintained organized merchandise displays to attract customer interest and promote sales.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Implemented visual merchandising strategies to optimize product placement and visibility.
  • Provided training support for new associates on store policies and procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Medical Technology

Remington College
Largo, FL
01.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Payment processing

Timeline

Customer Service Representative

PSCU Financial Services

Sales Manager

One Price Clothing

Salesperson

Bronze Touch Tanning Salon

Sales Manager

Rainbow Shops

Sales Associate

Bealls Store

Medical Technology

Remington College

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