Tammy Kennedy
Temecula,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Resolution skillset of any financial concerns and disputes. Accurate data entry, customer service excellence and multitasking.
Overview
15
15
years of professional experience
Work History
Regional Account Manager
DentalHQ (Founder: Dr. Wells Family Dentistry)
12.2021 - Current
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Key representative at dental conferences such as, NCDS, CWA, AADOM
- Renegotiate contracts with expiring accounts to continue relationships with current company clients.
- Utilize customer relationship management systems to document client interactions through SalesForce.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
Director of Operations
MyDentalGig (Founder: Dr. Wells Family Dentistry)
04.2018 - 12.2021
- Ran all operations of a start-up company from testing/staging to application
- Hand selected to be the initial employee of a dental software startup
- Key Representative at varying dental trade shows, dental offices, colleges, and health fairs
- Credentialed all clinical positions, ensuring their licenses, NPI, DEA, Malpractice, and any other state requirements were up to industry standards
- Trained all clinical positions as well as dental practices on how to utilize the platform
- Ensured all financials were input correctly to connect our client's accounts with STRIPE for direct deposits through our platform
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Practice Manager of Operations
Chapel Hill Advanced Dentistry
05.2012 - 04.2018
- Strong and successful background in office workflow, systems & patient care management
- Measurably improved accounts receivable status, reigning in past-due accounts and achieving high rates of collections and paid-in-full invoices
- Forged and maintained outstanding patient relationships, resulting in superior patient experiences and greater customer retention
- History of success recommending office initiatives and improved procedures to maximize productivity and boost patient satisfaction
- Accurate interoffice documentation, staff and patient scheduling, check in/out and collection of co-payments
- QuickBooks payroll and payroll taxes, to include monthly reconciliation for all bank and credit card transactions
- Excellent leadership, time management and multi-talking skills ensuring that either independently, or as part of a team that multiple deadlines are met proactively
Office Manager
Wells Family Dentistry
06.2008 - 10.2011
- Managed communication and collaboration with other team members, hygienists and doctor(s)
- Insurance verified prior to a patients arrival
- Treatment and financial consultations with patients
- Checked in and/or out all patients and collected their financial obligation
- Managed all financial activities, ensuring accurate collections and accounting
- Met or exceeded daily productions goals
- Ran daily reports upon closing and balanced bank deposits
- Provided excellent customer service and patient relations
- Bridged the gap as a liaison between doctors/offices
- Reliable, hardworking, loyal & dedicated team member that can work unsupervised, or with a team.
Education
Associate of Applied Science - Accounting
Maryland University of Integrative Health
Laurel, MD01.1996
Air Defense Artillery/Command & Control
U.S. Army Defense Ammunition Center, Training Directorate
El Paso, TX10.1993
Skills
- Monthly Reconciliations
- Effective Customer Communication
- Established KPI's for Departmental Growth
- Drive Production Goal Success
- Best Practices and Methodologies
- Customer Relationship Development & Retainment
- Strategic Networking
- Promote and Position Products
Timeline
Regional Account Manager
DentalHQ (Founder: Dr. Wells Family Dentistry)
12.2021 - Current
Director of Operations
MyDentalGig (Founder: Dr. Wells Family Dentistry)
04.2018 - 12.2021
Practice Manager of Operations
Chapel Hill Advanced Dentistry
05.2012 - 04.2018
Office Manager
Wells Family Dentistry
06.2008 - 10.2011
Associate of Applied Science - Accounting
Maryland University of Integrative Health
Air Defense Artillery/Command & Control
U.S. Army Defense Ammunition Center, Training Directorate
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