Tammy Kennedy
Sachse,TX
Summary
Resourceful and self directing with over 30 years of experience in all phases of dentistry and office management, able to complete heavy workloads in a thorough accurate manner, team player, quick learner, polished in human relation/communication skills
Overview
2012
2012
years of professional experience
Work History
Insurance Coordinator
Greenville Women's Wellness Center
Greenville, Texas
2023 - 2024
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Ensured timely filing of insurance claims to avoid lapses and penalties.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Resolved insurance billing issues by liaising between patients, healthcare providers, and insurers.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Monitored changes in insurance policies and communicated relevant updates to staff and patients.
Front Office/ Biller/Treatment Coordinator
Monarch dental
Rockwall, TX
01.2002 - 01.2012
Office Manager/Administrative Assistant
Dr. C. Gene Hamil DDS
Quinlan, Texas
01.2012 - 2019
- Implemented quality control measures to uphold company standards.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed effective communication strategies between departments within the organization.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored inventory levels and placed orders when needed.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained confidential records relating to personnel matters.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Assigned work and monitored performance of project personnel.
- Reviewed files and records to obtain information and respond to requests.
Treatment Coordinator
Mirror Lake Dentistry
Forney, Texas
2019 - 2022
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Provided education and resources to help patients understand their treatment options.
- Completed insurance verifications and claim forms for patient intake and processing.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Maintained records management system to process personnel information and produce reports.
Dental Office Manager
Dr. Thaher
Richardson, Texas
2022 - 2023
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Skills
- Responsible of office ,scheduling of appointments billing, collections,financial arrangements and insurance obligations
- Heavy administrative support, decision making and self delegation are essential to maximize productivity and to insure maximum satisfaction to patients
Affiliations
Former Treasurer of Lions club of Quinlan Texas. Former member of Chamber of Commerce Quinlan/Lake Tawakoni Texas.
Timeline
Office Manager/Administrative Assistant
Dr. C. Gene Hamil DDS
01.2012 - 2019
Front Office/ Biller/Treatment Coordinator
Monarch dental
01.2002 - 01.2012
Insurance Coordinator
Greenville Women's Wellness Center
2023 - 2024
Treatment Coordinator
Mirror Lake Dentistry
2019 - 2022
Dental Office Manager
Dr. Thaher
2022 - 2023
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