Tammy Khan
Forked River,NJ
Summary
Dynamic customer relations professional with extensive experience at Zafs Service, adept at enhancing client satisfaction and retention through effective problem-solving and clear communication. Proven track record in streamlining operations and implementing CRM systems, resulting in improved customer loyalty and operational efficiency. Skilled in multitasking and managing high-pressure situations.
Overview
32
32
years of professional experience
Work History
Co Owner
Zafs Service
07.2000 - 12.2019
- Elberon,NJResolved client concerns promptly, resulting in improved customer relations and retention rates.
- Progressed sales through to completion by working closely with customer relations, production team and marketing.
- Enhanced customer relations, promptly addressed and resolved inquiries and disputes related to billing.
- Implemented client management systems to streamline processes and improve customer relations.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Strengthened customer relations through personalized follow-ups on purchases, inquiries or concerns.
- Handled emergency situations calmly and effectively, mitigating potential negative impacts on deliveries or customer relations.
- Promoted positive customer relations by engaging with patrons in a courteous manner, offering assistance as needed.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Strengthened customer relations through active listening skills and effective communication of relevant information during transactions.
- Improved customer relations by addressing concerns promptly and professionally.
Customer Relations
AW Imported
06.1988 - 07.2000
- Streamlined resolution processes, fostering stronger client relationships.
- Progressed sales through to completion by working closely with customer relations, production team and marketing.
- Managed multiple priorities effectively, ensuring prompt resolution of technical issues while maintaining excellent customer relations.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
Customer Service Representative
Marios Imports
06.1992 - 06.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor Of Management Science - Business
Kean University
Union, NJ05.1992
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Records management
- Customer relationship management (CRM)
- Problem-solving
- Multitasking and organization
- Clear communication
Timeline
Co Owner
Zafs Service
07.2000 - 12.2019
Customer Service Representative
Marios Imports
06.1992 - 06.1995
Customer Relations
AW Imported
06.1988 - 07.2000
Bachelor Of Management Science - Business
Kean University
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