Tammy Kidd
Emmaus
Summary
Dynamic Assistant Director with a proven track record at Compass Group Management, excelling in staff management and customer service. Spearheaded innovative dining programs, enhancing guest satisfaction and operational efficiency. Committed to food safety compliance and fostering teamwork, resulting in improved service delivery and employee engagement.
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster collaborative and results-driven environment.
Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 30 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Seasoned Assistant Director knowledgeable about all areas of business operations. Offering [Number] years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Overview
29
29
years of professional experience
Work History
Assistant Director
Compass Group Management
Topton, PA
01.2017 - Current
- Led cross-functional teams to execute initiatives that improved service delivery and client satisfaction.
- Provided staff with insights on best practices, cultivating an environment of continuous improvement and professional advancement.
- Collaborated with culinary team to create innovative menu offerings aligned with customer preferences.
- Developed and implemented innovative dining programs to enhance guest satisfaction and operational efficiency.
- Led training sessions for staff, fostering a culture of excellence and teamwork in service delivery.
- Introduced sustainability initiatives, reducing waste and promoting environmentally friendly practices within dining services.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Coordinated catering functions effectively, ensuring timely delivery of exceptional food presentation and service for clients'' needs.
- Improved guest experience through diligent attention to detail in both front-of-house and back-of-house operations.
- Conducted performance evaluations for staff members, providing constructive feedback for growth and development opportunities.
- Maintained strict adherence to health code regulations by regularly reviewing safety procedures with staff members.
- Streamlined scheduling processes to maximize labor efficiency while maintaining excellent service levels.
- Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
- Managed staff schedules and maintained adequate coverage for all shifts.
Dining Supervisor
Compass Group Management
Topton, PA
01.2009 - 01.2017
- Supervised daily dining operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on food safety protocols and service techniques.
- Implemented efficient workflow processes to enhance team performance and productivity.
- Conducted regular inventory assessments to maintain stock levels and minimize waste.
- Resolved customer complaints swiftly, improving overall dining experience and loyalty.
- Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
- Oversaw front-of-house staff to maintain seamless communication between kitchen and dining areas for optimal efficiency.
- Followed OSHA, safety, health, and sanitation guidelines.
- Maintained compliance with health department regulations by conducting routine inspections and enforcing strict sanitation standards.
- Implemented regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
Supervisor
CURA
Topton, PA
10.2001 - 01.2008
- Supervised daily operations, ensuring compliance with safety protocols and organizational standards.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented process improvements, streamlining workflows to reduce operational delays.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Trained kitchen staff on food safety practices and proper handling techniques.
- Conducted performance evaluations for dietary staff, fostering professional development opportunities.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
Dining Room Supervisor
Wood Company
Topton, PA
10.1996 - 01.2001
- Supervised dining room operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored staff in customer service standards and operational procedures.
- Coordinated dining room setup and breakdown, maintaining cleanliness and organization.
- Implemented workflow improvements to enhance efficiency during peak service hours.
Education
High School Diploma -
Emmaus
Emmaus, PASkills
- Staff management
- Creative direction
- Scheduling staff
- Allergy awareness
- Special diets
- Teamwork
- Customer service
- Time management
- Multitasking
- Sanitation standards
- Employee engagement
- Food safety compliance
- Employee scheduling
Timeline
Assistant Director
Compass Group Management
01.2017 - Current
Dining Supervisor
Compass Group Management
01.2009 - 01.2017
Supervisor
CURA
10.2001 - 01.2008
Dining Room Supervisor
Wood Company
10.1996 - 01.2001
High School Diploma -
Emmaus