Summary
Overview
Work History
Education
Skills
Timeline
Work Preference

Tammy King

Grove City,OH

Summary

Proven Tax Preparer and Customer Service Specialist, adept in income tax preparation and client communication, with a track record of enhancing client satisfaction at Jean’s Tax Service. Skilled in bookkeeping and tax law compliance, I leverage organizational abilities and relationship-building skills to exceed client expectations, achieving high retention rates.

Detail-oriented Title Clerk at Copart Auto Auction well-versed in receiving, organizing and processing paperwork for vehicle transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 8 months in field. Detailed Title Specialist preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Software. Accomplished Assistant Store Manager at Turkey Hill Minit Market with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Tax Preparer

Jean’s Tax Service
01.2001 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.

Title Specialist

Copart Auto Auctions
11.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, and with empathy, finding satisfactory resolutions for both customers and the companies alike.
  • Responded to customer requests for paperwork from insurance companies for salvaged vehicles and assured they were mailed out promptly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Store Manager

Turkey Hill Minit Markets
09.2016 - 10.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting sales.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Diploma - Accounting And Finance

Hamilton Township High School, Columbus
06.1992

Skills

  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Local, state, and federal tax returns
  • Bookkeeping
  • Relationship Building
  • Tax Return Preparation
  • Client Communication
  • Data inputting
  • Tax Law Compliance
  • Organizational abilities
  • Verbal/written communication
  • Tax law knowledge
  • Information Processing
  • Individual Taxation
  • Tax audit procedures
  • Corporate tax preparation
  • Interpersonal strengths
  • Mathematical Calculations
  • Filing System Management
  • Estate Tax Returns
  • Business Taxation
  • Accounting software mastery
  • Tax Deductions Optimization
  • Tax Law
  • Client Interviews
  • Individual Tax Returns
  • Customer Service
  • Registered Tax Return Preparer
  • Data Entry
  • Registered Tax Return Preparer (RTRP)
  • Notary Public Certification
  • Title Clearance Resolution
  • Title Commitment Preparation
  • Deadline Oriented Approach
  • Title Insurance Proficiency
  • Fraud Detection Skills
  • Record Keeping Abilities
  • Title Examination Expertise
  • Discrepancy Identification
  • Title Search Techniques
  • Title Order Processing
  • Title Research
  • Deadline Management
  • Problem-Solving
  • Retail Operations
  • Inventory Control
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Staff Supervision
  • Store operations
  • Stock management
  • POS systems operations
  • Employee Scheduling
  • Hiring and Training
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Display Setup
  • Loss Prevention
  • Incident Reports
  • Assignment Delegation
  • Operations Oversight
  • Vendor Management
  • Billing
  • Effective leader
  • KPI Tracking
  • Direct Sales

Timeline

Title Specialist - Copart Auto Auctions
11.2021 - 06.2022
Assistant Store Manager - Turkey Hill Minit Markets
09.2016 - 10.2021
Tax Preparer - Jean’s Tax Service
01.2001 - Current
Hamilton Township High School - Diploma, Accounting And Finance

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionPaid time off401k match

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Tammy King