Tammy Kinser
Veneta
Summary
Dynamic Branch Manager with a proven track record at Columbia Bank, excelling in team leadership and business development. Expert in lending processes and compliance, I foster strong community relationships and drive sales initiatives, consistently motivating staff to exceed performance goals. Committed to enhancing customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Branch Manager
Columbia Bank
01.2021 - Current
- Analyzed branch performance metrics, identifying opportunities for process improvements.
- Established strong community relationships, promoting bank services to attract new clients.
- Oversaw inventory management of banking supplies, optimizing resource allocation.
- Coordinated marketing initiatives to increase brand visibility and client engagement.
- Lead Branch operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored staff, fostering a collaborative and high performing team environment.
- Promoted our premiere program and cross trained all associates.
- Submitted consumer and small business applications.
- Resolve escalated customer issues.
- Implement sales and coaching sessions.
- Met deadlines by proactively managing individual and team tasks.
- Motivate staff to exceed quotas consistently.
- Was one of two how piloted the interview process for our region.
Branch Manager
US Bank
09.2002 - 12.2021
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Managed financial transactions, maintaining accuracy in cash handling and reporting.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Maintained confidentiality of bank record and client information to prevent mishandling of data and potential b reaches. I
- Submitted loan applications for small business and consumer lending and request for overrides.
- Identified and capitalized on community business opportunities with effective networking.
- Resolved escalated customer issues.
- Assessed employee performance and developed improvement plans
- Implement sales and coaching sessions.
- Budget plans and present costs to forecast trends and recommend changes.
- Protect company assets with strategic risk management approaches.
- met deadlines by proactively managing individual and team tasks.
- Motivate staff to exceed quotas consistently.
- led banker call days
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Managed two of the busiest locations while covering for other managers on leave or vacations.
Education
High School Diploma -
Willamette High School
Eugene, OR06-1986
Skills
- Effective team leadership
- Staff management
- Sales professional
- Goals and performance
- Lending consumer and small business
- Business development
- Cross training staff
- Customer service awareness
- Employee development
- Problem-solving and decision making
- Relationship building and management
- Out bound sales calls
- Compliance and risk management
Timeline
Branch Manager
Columbia Bank
01.2021 - Current
Branch Manager
US Bank
09.2002 - 12.2021
High School Diploma -
Willamette High School