Tammy Kirby

• Handled sensitive patient information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for the office database.
• Developed and maintained successful relationships with sales representatives and suppliers.
• Oversaw office inventory by ordering supplies and goods sold. Conducted regular assessments of necessary items proactively to prevent stock shortages.
• Processed inventory and supplies purchased to keep accurate inventory records for monthly and end of year reports.
• Enhanced office productivity by delegating tasks effectively and overseeing daily workflow. Implemented modifications to to improve efficiency of the office and performance of personnel.
• Served as a liaison between doctors and staff members, facilitating open channels of communication to address concerns or issues promptly
• Trained new employees on company processes while managing the office staff to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines. Including strict adherence to HIPPA regulations, Medicare and Insurance regulations.
• Acted as the office HIPPA Compliance Officer. Insured that all employees were trained upon hire and abided by the regulations.
• Developed comprehensive lists for each employee to know and understand the tasks required of them. Monitored staff performance and made adjustments when necessary.
• Assisted the doctors in creating policy manuals outlining procedures and guidelines, contributing to a well-organized workplace.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified patient needs, requests and concerns. Then communicated this with the doctors .
• Answered phones to respond to customer questions, provide information and schedule appointments.
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Input patient data into computer system using Eclipse and

Ez Bis and checked information for accuracy.

• Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
• Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Demonstrated proficiency in using therapeutic modalities such as ultrasound therapy under chiropractor supervision for better treatment outcomes.
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
• Increased patient retention through exceptional customer service and follow-up communications.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
• Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
• Scheduled patient appointments for busy chiropractic practice with revenues of $300,000 annually.
• Educated patients by providing treatment option information and advice on self-care and injury prevention.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• Handled sensitive patient information with discretion and confidentiality.
• Provided customer service when managing patient inquiries or concerns.
• Greeted incoming patients and directed them to appropriate rooms in order to keep the office running smoothly.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Managed the office calendar by scheduling appointments for the doctor and coordinating appointment times for the office to run efficiently.
• Input patient data into computer system using Lytec and EZ- Bis and checked information for accuracy.
• Monitored the efficiency and productivity of the office and made adjustments if needed to improve office performance.
• Managed compliance to keep the office operating within legal and regulatory guidelines.
• Manually submitted and mailed claims to insurance companies and Medicare for services rendered.
• Processed explanation of benefits and payments from insurance. Applied the payments to the respective patient accounts manually.
• Generated and billed patients for their responsible balance after their insurance had processed the claims.
• Contacted insurance companies and Medicare when the need occurred to resolve issues with denied claims to try to ensure payment.
• Assisted the chiropractor with patient therapy by performing therapies such and ultrasound, laser and diathermy.
• Oversaw office inventory and supplies by assessing the products on hand. Ordering and processing shipments as they were received.
• Calculated earnings to ensure patient accounts balanced with weekly deposit .
• Submitted delinquent accounts to the proper collection agency.
• Prepared documentation and claims to submit to third party insurances or attorneys for personal injury cases.