Tammy Kirst
Omaha,NE
Summary
Dynamic professional with a strong work ethic and critical thinking skills, experienced as a Scheduler for Veterans Affairs at Signature Performance. Proven track record in schedule management and customer service, achieving high levels of satisfaction through effective resource allocation and proactive problem-solving. Adept at multitasking and fostering teamwork in fast-paced environments.
Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.
Personable and organized with knack for meticulous planning and coordination. Understanding of scheduling principles and adept at using scheduling software and tools. Capable of optimizing workflows to enhance efficiency and meet organizational goals.
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Talented Job Title with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Scheduler for Veterans Affairs
Signature Performance - Malcolm Grove Medical Center
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Intake Specialist
DHHS
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Executive Travel Specialist
Travel and Transport
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Service Representative
Centrisfcu
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medicare Specialist
Mutual Of Omaha
- Served as an internal resource for coworkers seeking guidance on complex or challenging Medicare-related situations, promoting a collaborative work environment.
- Utilized data analysis tools to identify trends in claim denials, leading to targeted improvements in processing accuracy.
- Developed strong working relationships with insurance carriers, facilitating prompt resolution of disputed claims.
- Implemented preventative measures for potential fraud or abuse cases by diligently reviewing claim submissions for inconsistencies or red flags.
Internet Liaison Customer Support
Marriott International, Inc.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
Certificate Of Technical Studies - Business Management
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Schedule management
- Problem-solving
- Telephone etiquette
- Medical terminology
- Call management
- Patient scheduling
Accomplishments
I held myself to high standards of care. My goal was to always attempt to take care of my clients on the phone with a ONE call Resolution.
I have received 50 plus compliments, and letters written to speak to my care. Upholding my company’s integrity and standards were always of utmost importance.
Timeline
Scheduler for Veterans Affairs - Signature Performance - Malcolm Grove Medical Center
Intake Specialist - DHHS
Executive Travel Specialist - Travel and Transport
Customer Service Representative - Centrisfcu
Medicare Specialist - Mutual Of Omaha
Internet Liaison Customer Support - Marriott International, Inc.
Wright Business School - Certificate Of Technical Studies, Business Management
Similar Profiles
Tynesha TylerTynesha Tyler
Medical Logistics Director at 316th Medical Group- Malcolm Grow Medical CenterMedical Logistics Director at 316th Medical Group- Malcolm Grow Medical Center
Janice GibsonJanice Gibson
RN, Medical-Surgical at Malcolm Randall VA Medical CenterRN, Medical-Surgical at Malcolm Randall VA Medical Center
Tyrone PrinceTyrone Prince
Medical Supply Technician (GS 5) at Malcolm Randall VA Medical CenterMedical Supply Technician (GS 5) at Malcolm Randall VA Medical Center
Tony LivingstonTony Livingston
National Sales Account Executive at HeadsettersNational Sales Account Executive at Headsetters
Victoria UdodorVictoria Udodor
Administrative Officer at Dominion House ChurchAdministrative Officer at Dominion House Church