Tammy K Smith
Medical Billing Manager
Midland,TX
Summary
Presently seeking an Manager position where my skills can be utilized as well as challenged.
Dynamic individual with hands-on experience in Medical billing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
41
41
years of professional experience
Work History
CC Manager, Revenue Cycle Operations
Steward Healthcare Golden Sun Quorum Healthcare
05.2019 - 08.2025
- Manage the TSA Billing team Remotely for 19 (nineteen) hospitals which included Honor Health for Arizona, HSA for Florida and Quorum for Odessa and Scenic Mountain.
- Trained New Buyers Billing/AR employees for HSA to maneuver in MT/XClaims
- Manage and coordinate a Billing Staff of 11 (eleven) for 16 (sixteen) facilities in the Texas, Arizona, and Utah CBO markets.
- Utilize and understand the Department Computer System Meditech/XClaims to realize its optimal potential to be able to effectively answer staff questions and processes.
- Assist in developmental outlook and implementation of Department procedures and policies for the Billing Department at the CBO.
- Monitor and manage daily productivity of the staff to assure individuals meet productivity goals. Daily review of Staff queues assuring claims are sent out as quickly and accurately as possible.
- Orient staff and provide continuing education through in-services.
- Perform monthly audits of staff work and productivity. Assure personal and team goals are obtainable and met.
- Assist in developing and teaching the NICU billing process within the CBO.
- Created Job Aid for Billing and Follow up of NICU Accounts throughout CBO
- Billing of all Medicaid, Commercial/Governmental Cycle claims for NICU Units.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Office Billing Supervisor
Odessa Regional Hospital Odessa Texas
06.1998 - 05.2019
- Supervise and coordinate the Patient accounting function as to produce accurate bills billed and paid in a timely manner.
- Utilize and understand the department computer system Cerner/ePREMIS to realize its optimal potential to be able to effectively answer staff questions and processes.
- Assist in the development and implementation of operation policies and procedures for the Billing of Claims section.
- Collaborate effectively with Auditors and Departments to resolve any issues to ensure accurate, correctly billed charges.
- Orient inexperienced staff members and provide continuing education through in-services.
- Monitor and evaluate day-to-day productivity of staff.
- Daily review of Staff queues.
- Perform yearly evaluation of Staff.
- Responsible for the billing of all Commercial/Governmental Cycle claims for the NICU unit
- DNFB
Medicare “A” Billing Coordinator/Dispatcher Supervisor
Infusion Plus Home Care, Midland, Texas
04.1994 - 06.1998
- Electronically billed Medicare A
- Maintained client billing charts.
- Input client, payroll, visit and supply information for billing.
- Supervisor and coordinator for 4-6 dispatchers
Patient Accounts Representative
Texas Tech University, Odessa, Texas
02.1992 - 04.1994
- Filed insurance claims for six clinics including OB-GYN, Pediatrics, Internal Medicine, and General Practice
- Follow up of claims 60-days and over.
- Daily reports on all clinics
- Posted all non-pay EOBs.
- Filed CIDC, Medicare and Medicaid after Insurance paid claims.
Education
Associate of Science - Basic Accounting courses
Odessa College
Odessa, TexasSkills
- Strategic team guidance
- Effective time management
- Collaborative decision-making
- Clear and concise communication
- Strategic problem-solving
- Workforce education
- Personnel oversight
- Effective goal development
- Documentation proficiency
- Project execution
- Workforce performance optimization
- Workforce optimization
Other Experience
- Consulting for Doctor’s Offices and Home Care Agencies with problems that vary from billing, computer problems and collections. Trained employees on TexMed Net system, Medicare Remote, ePREMIS, Star, Cerner and now Meditech and Nthrive/XClaims. I have a good working relationship with the Departments closely tied to the Billing Department i.e., Medical Records, Admitting and Coders.
- 41 years’ billing experience with Medicaid, Medicare, Commercial Insurance OB GYN, Internal Medicine, Psyche, General Practice, Home Health, Dental and 27 years with the Hospital and Steward/Quorum
- Effective communication skills, able to train co-workers in an efficient manner.
- Self-motivated and directed.
- Able to coordinate projects in a timely manner.
- Proficient with all required Daily, Weekly and Monthly Reports.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CC Manager, Revenue Cycle Operations
Steward Healthcare Golden Sun Quorum Healthcare
05.2019 - 08.2025
Business Office Billing Supervisor
Odessa Regional Hospital Odessa Texas
06.1998 - 05.2019
Medicare “A” Billing Coordinator/Dispatcher Supervisor
Infusion Plus Home Care, Midland, Texas
04.1994 - 06.1998
Patient Accounts Representative
Texas Tech University, Odessa, Texas
02.1992 - 04.1994
Associate of Science - Basic Accounting courses
Odessa College
Similar Profiles
Daniela FitaDaniela Fita
Supervisor • Financial Clearance High-Tech Radiology at Golden Sun, Subsidiary of Quorum HealthSupervisor • Financial Clearance High-Tech Radiology at Golden Sun, Subsidiary of Quorum Health
Randy ChavezRandy Chavez
IT Support Specialist at iasis healthcare / Steward healthcare / Honor HealthcareIT Support Specialist at iasis healthcare / Steward healthcare / Honor Healthcare
Lisa HuschkaLisa Huschka
AVP, Revenue Integrity at Steward HealthCare (FKA) Iasis HealthcareAVP, Revenue Integrity at Steward HealthCare (FKA) Iasis Healthcare
Jazmin PiñeroJazmin Piñero
Cashier at Dollar TreeCashier at Dollar Tree
Tanner SittonTanner Sitton
Automation Technician at EOGAutomation Technician at EOG