TAMMY LAFORGE
BEAUMONT,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Cashier
The Home Depot
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Head Cashier
The Home Depot
09.2021 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Vault Clerk
The Home Depot
09.2021 - Current
- Utilized manual and mechanical means to count and verify monetary values.
- Updated, corrected and filed documentation for store records and compliance purposes.
- Completed reports detailing daily actions.
- Prepared outgoing orders on behalf of cashiers.
- Maintained vault security at all times.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Balanced vault at end of day and secured monies in accordance with established procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Customer Service Cashier
The Home Depot
09.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Optician
Texas State Optical
12.2020 - 09.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed check-in and check-out procedures and verified patient information.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
Office Assistant
Golden Triangle Management Services
08.2019 - 10.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Apartment Manager
ITEX
06.2013 - 08.2019
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications using Yardi.
- Managed property financial records by collecting rent from 80 tenants and reconciling monthly accounts payable and receivable.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Planned special events such as, movie night, dinners, and holiday parties for residents.
Receptionist
ITEX
06.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information, Yardi spreadsheets, and ran reports or generated graphs using data.
Education
High School Diploma -
Lumberton High School
Lumberton, TX05.1988
Skills
- Cash Handling
- Payment Processing
- Time Management Skills
- Loyalty Program Promotion
- Refund Handling
- Professionalism and Courtesy
- Telephone Etiquette
- Interpersonal Skills
- Teamwork and Collaboration
- Customer Service Excellence
- Adaptability and Flexibility
- Work Ethic and Integrity
- Point of Sale Proficiency
- Multitasking Capabilities
- Attention to Detail
- Patience and Empathy
- Reliable and Responsible
- Analytical Thinking
- Decision Making Aptitude
- Employee Training
- ID Verification
- Problem-Solving
- Cash Register Operations
- Return and Exchange Processing
- Active Listening
- Reports and Documents
Timeline
Cashier
The Home Depot
09.2021 - Current
Head Cashier
The Home Depot
09.2021 - Current
Vault Clerk
The Home Depot
09.2021 - Current
Customer Service Cashier
The Home Depot
09.2021 - Current
Optician
Texas State Optical
12.2020 - 09.2021
Office Assistant
Golden Triangle Management Services
08.2019 - 10.2020
Apartment Manager
ITEX
06.2013 - 08.2019
Receptionist
ITEX
06.2012 - 06.2013
High School Diploma -
Lumberton High School
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