Tammy Lamb
Raymore,MO
Summary
Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
26
26
years of professional experience
Work History
Non Emergency Medical Transportation Driver
Veyo Transportation
10.2024 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
Associate Operations Coordinator
C H Robinson
10.2020 - 06.2024
- Manage shipment lifecycles by creating and activating shipments
- Building and assigning loads
- Scheduling, tracking, and tracing orders
- Documenting events and invoices
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Provided direction and guidance to internal teams in order to achieve targets.
Store Manager
Shoe Sensation
03.2016 - 05.2018
- Hired, supervised, trained, and assisted employees in customer service, store maintenance and product promotions.
- Developed and supported a schedule for employees and promotions centered on holiday sales and other cycles.
- Managed all controllable costs with a view to supporting profitability.
- Maintained customer service levels to exceptional standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Department Administrative Manager
Lowes Home Improvement Warehouse
09.1999 - 08.2015
- Provided customer service, as well as coordinated and finishes the installation of various projects and materials.
- Scheduled inbound and outbound freight.
- Managed and processed payroll and vacation requests for employees.
- Tracked freight and filed claims if needed for damages.
- Ensured compliance of store policies and event signage.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Skills
- Scheduling management
- Inventory Control
- Process implementation
- Supply ordering
- Team player attitude
- Critical thinking
- HIPAA compliance
- Record keeping proficiency
- Time management
- Multitasking
- CPR certified
- Record keeping
- Time management abilities
Timeline
Non Emergency Medical Transportation Driver
Veyo Transportation
10.2024 - Current
Associate Operations Coordinator
C H Robinson
10.2020 - 06.2024
Store Manager
Shoe Sensation
03.2016 - 05.2018
Department Administrative Manager
Lowes Home Improvement Warehouse
09.1999 - 08.2015
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