Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Lane

Albuquerque

Summary

Dynamic leader with proven expertise in operations management and cost controls, honed across roles at Buffalo Wild Wings and other leading restaurants. Excelled in staff management, fostering a culture of excellence and safety, while achieving a notable 2% labor cost reduction. Skilled in conflict resolution, ensuring customer satisfaction and loyalty.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server

Five Star Burgers
11.2022 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Manager

Buffalo Wild Wings
12.2016 - 03.2020
  • Promoted positive atmosphere.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Reduced labor costs by while maintaining excellent service and profit levels
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Interacted positively with customers.


  • Carefully interviewed, selected, trained and supervised staff
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Actively participated in ongoing customer service programs to build sales and rapport in community
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Reconciled cash and credit card transactions to maintain accurate records
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

General Manager

Village Inn Restaurant
06.2010 - 11.2016
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Set schedules for 40 staff by planning and designating shifts and hours
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Recruited top-notch employees for assistant manager and BOH positions
  • Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Motivated staff to perform at peak efficiency and quality
  • Purchased food and cultivated strong vendor relationships
  • Oversaw food preparation and monitored safety protocols
  • Coordinated and organized all restaurant inventory
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Maximized quality assurance by completing frequent checks of line
  • Hired and managed all kitchen staff
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Analyzed product costs, schedules, P and L to drive business decisions
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Hired qualified staff to fill FOH and BOH positions

Restaurant General Manager

Wing Dome Bar and Grill
04.2005 - 05.2010
  • Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Hired and managed all kitchen staff
  • Set schedules for 25 staff by planning and designating shifts and hours
  • Oversaw food preparation and monitored safety protocols
  • Coordinated and organized all restaurant inventory
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Purchased food and cultivated strong vendor relationships
  • Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Limited portion sizes and used garnishes to control food costs
  • Recruited top-notch employees for FOH AND and BOH positions
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment

Education

Some College (No Degree) - Business And Managerial Economics

North Seattle Community College
Seattle, WA
2008

Some College (No Degree) - Computer And Information Sciences

Pima Community College
Tucson, AZ
2005

Skills

  • Operations management
  • Budgeting
  • Staff management
  • Cost controls
  • Safe food handling
  • Conflict Resolution
  • Forecasting and planning

Certification

  • SafeServ certification: Food Handling
  • SafeServ Alcohol Certification

Timeline

Server

Five Star Burgers
11.2022 - Current

Manager

Buffalo Wild Wings
12.2016 - 03.2020

General Manager

Village Inn Restaurant
06.2010 - 11.2016

Restaurant General Manager

Wing Dome Bar and Grill
04.2005 - 05.2010

Some College (No Degree) - Business And Managerial Economics

North Seattle Community College

Some College (No Degree) - Computer And Information Sciences

Pima Community College

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Tammy Lane