Tammy Larsen
Las Vegas,United States
Summary
Dynamic Operations Manager with a proven track record at Buckle Inc, enhancing operational efficiency and employee retention through effective team leadership and problem-solving. Achieved significant improvements in customer satisfaction and profit margins by streamlining processes and fostering a results-driven work environment. Skilled in operations management and staff training, demonstrating a commitment to excellence and operational safety.
Overview
10
10
years of professional experience
Work History
Operations Manager
Buckle Inc
09.2014 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Lifted and moved items weighing 50 pounds multiple times per shift.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Minimized shipment errors by conducting thorough quality control checks during packing stages.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
Education
High School Diploma -
Votech
Las Vegas, NV06.1992
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Staff Management
Operational Efficiency
Product Knowledge
Visual Merchandising
Heavy Lifting
Warehouse Safety
Shipping and receiving
Staff Training and Development
Timeline
Operations Manager
Buckle Inc
09.2014 - 07.2024
High School Diploma -
Votech
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