TAMMY LAVIN
Frostburg,Maryland
Summary
Positive, upbeat, brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
MVA
12.2019 - Current
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented conversations with customers to track requests, problems and solutions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked 40 hours a week to provide consistent and reliable customer service.
- Provided phone support for customers regarding driver's licenses, state IDs, and insurance compliance.
- Scheduled appointments efficiently to ensure optimal customer service.
Pharmacy Technician
Walgreens
04.2009 - 12.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Maintained a reliable 40-hour work schedule to ensure efficient pharmacy services.
Production Associate
Cintas
07.2007 - 07.2008
- Completed product assembly according to standardized procedures.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Maintained a regular 40-hour work week to ensure smooth production operations.
- Handled the preparation and packaging of towels, ensuring cleanliness and proper re-rolling for client delivery.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Certificate Pharmacy Tech - Pharmacy Tech
Allegany College of Maryland
Cumberland, MD12.2008
Bachelor of Science - Communication Media
Towson University
Baltimore, MD05.1998
Associate of Arts - Communications Media
Allegany College of Maryland
Cumberland, MD08.1992
Skills
- CRM Software
- Customer Service
- Customer Complaint Resolution
- Problem Resolution
- Inbound and Outbound Calling
- Customer relations
- Scheduling
- Phone etiquette
- Adaptability and flexibility
- Reliability and punctuality
Additional Information
I am a United States Army Veteran and served in the Persian Gulf War
Timeline
Customer Service Agent
MVA
12.2019 - Current
Pharmacy Technician
Walgreens
04.2009 - 12.2019
Production Associate
Cintas
07.2007 - 07.2008
Bachelor of Science - Communication Media
Towson University
Associate of Arts - Communications Media
Allegany College of Maryland
Certificate Pharmacy Tech - Pharmacy Tech
Allegany College of Maryland
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