Tammy Leander
Sioux City,IA
Summary
Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Industry]. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
22
22
years of professional experience
Work History
Shift Leader
Chick-fil-A
sioux city, ia
01.2020 - 10.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
Manager
White Oak Station/ Moe's Mart
Sioux City, IA
07.2016 - 01.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Laundry and Dry Cleaning Assistant
vestis
Sioux city, ia
10.2023 - Current
- Cleaned and maintained tools, equipment and worksites.
- Performed quality checks on products and materials to identify any defects.
- Assisted team members with tasks that require group effort.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Performed general housekeeping and cleaning tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Examined dried clothes to identify stains, tears and issues.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Customer Account Representative
Rent A Center
Sioux City, IA
05.2014 - 09.2015
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Educated customers on special pricing opportunities and company offerings.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Consulted with customers to determine best methods to resolve service and billing issues.
CNA/CMA
Holy Spirit Retirement Home
Sioux City, IA
10.2003 - 02.2012
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Used mobility devices and [Type] equipment to transport patients.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Education
High School Diploma -
West High School
Sioux City, IA05.2003
Skills
- Issue and conflict resolution
- Contract development and management
- Key accounts and territory management
- Staff development
Timeline
Laundry and Dry Cleaning Assistant
vestis
10.2023 - Current
Shift Leader
Chick-fil-A
01.2020 - 10.2023
Manager
White Oak Station/ Moe's Mart
07.2016 - 01.2020
Customer Account Representative
Rent A Center
05.2014 - 09.2015
CNA/CMA
Holy Spirit Retirement Home
10.2003 - 02.2012
High School Diploma -
West High School