Tammy Lehnert
Cocoa,FL
Summary
Dynamic individual and leader with hands-on experience in logistics and talent for navigating challenges. Strong background in guiding teams, managing complex projects, an achieving strategic objectives. Brings strong problem-solving skills an a proactive approach to new tasks. Known for adaptability, creativity, and resourcefulness with a goal oriented mindset. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
17
17
years of professional experience
Work History
Pier Agent / Second Lead
INTERCRUISES
07.2022 - 07.2023
- Participated in strategic planning meetings.
- Provided exceptional customer service.
- Handled high-stress situations calmly.
- Recommended changes to improve boarding efficiency.
- De-escalated customer service-related issues.
- Handled over 400 passengers.
- Ensured smooth boarding and disembarkation processes.
- Ensured compliance with federal travel regulations.
- Managed passenger flow at Terminal 1, Cape Canaveral.
- Processed ticketing and travel documents.
Manager of Food Truck
SHE'S SMOKIN BBQ
12.2018 - 08.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Built relationships with customers and community to establish long-term business growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
ADECCO
11.2014 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
Merchandiser
CRANE SALES COMPANY
10.2008 - 09.2014
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to determine best placement for merchandise displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Utilized paper, fabric and props to create displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Secretary/Personal Assistant
HUNT & RESTINA, CPA.
06.2011 - 12.2012
- Scheduled appointments and conducted follow-up calls to clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Analyzed financial records to verify accuracy of tax returns.
Asst. Project Coordinator
BRIAN BURNS PROFESSIONAL HOME SERVICES AND CONSTRUCTION
10.2008 - 01.2011
- Conducted research and gathered key information for use in upcoming project planning.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
Truck Driver (OTR)
WERNER ENTERPRISE
05.2006 - 10.2008
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Removed and unloaded packages from semi trailer for customer deliveries, using extreme care to avoid damage to goods.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Associate of Science - Radiation Therapy
Keiser University
Melbourne, FL06-2016
High School Diploma -
Indian River Academy
Rockledge, FL01.2000
Skills
Commercial driving
- Transportation safety
- Load security
- Quality control analysis
- Reviewing purchase orders
- Vehicle maintenance
- GPS and route planning
- Flexible and adaptable
- Microsoft Word, Excell, PP
- Google Docs, sheets
- Training employees
- Recruiting and interviewing
- Team leadership
- Clear communication
- Task delegation
- Work prioritization
- Logistics planning
- SOP compliance
- Vendor communication
- Warehouse organization
- Customer service
- Fork lift operator
Timeline
Pier Agent / Second Lead
INTERCRUISES
07.2022 - 07.2023
Manager of Food Truck
SHE'S SMOKIN BBQ
12.2018 - 08.2022
Customer Service Representative
ADECCO
11.2014 - 01.2022
Secretary/Personal Assistant
HUNT & RESTINA, CPA.
06.2011 - 12.2012
Merchandiser
CRANE SALES COMPANY
10.2008 - 09.2014
Asst. Project Coordinator
BRIAN BURNS PROFESSIONAL HOME SERVICES AND CONSTRUCTION
10.2008 - 01.2011
Truck Driver (OTR)
WERNER ENTERPRISE
05.2006 - 10.2008
Associate of Science - Radiation Therapy
Keiser University
High School Diploma -
Indian River Academy
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