Tammy Lewis
Middleburg,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
38
38
years of professional experience
Work History
Admissions Advisor
National Training Inc
Green Cove Springs, FL
12.2021 - 11.2024
- Assisted prospective students with the admissions process, provided information and answered questions.
- I conducted personal online and onsite tours with prospective students who were looking to attend a CDL class or Heavy Equipment Operator course.
- Worked with companies that were sending their employees for training, and sent invoicing.
- I dealt with workforce and vocational rehab agencies to set up students to attend the school, and I followed up with them.
Sales Associate
Jared Galleria Of Jewelry
Grandville, MI
06.2021 - 10.2021
- Greeted customers and provided exceptional customer service.
- Provided jewelry inspections and cleanings.
- Ran special orders, layaways, and sales for our guests.
- Created a special sales experience for each and every guest that came into the store.
- Custom-designed jewelry for guests.
Jewelry Store Manager
Fred Meyer Jewelers
Grandville, MI
09.2017 - 02.2021
- Exceeded sales goals, both personally and as a team.
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
- Supervised team members in the execution of tasks related to sales, merchandising, marketing.
- Advised customers on product selection based on individual needs or preferences.
- Conducted regular audits of jewelry store inventory levels to identify discrepancies or shortages.
- Recruited, hired, trained, and evaluated employees according to company standards.
- Processed payments using POS systems accurately and securely.
- Resolved customer complaints efficiently in order to maintain high levels of satisfaction.
Jewelry Store Manager/Assistant Manager
Fred Meyer Jewelers/Fox Jewelers
Battle Creek, MI
06.1986 - 09.2017
- Developed strong relationships with customers by providing excellent customer service.
- Responded quickly to customer inquiries regarding product availability and pricing information.
- Resolved customer complaints in a timely manner while maintaining positive relationships with them.
- Assisted customers in selecting appropriate pieces of jewelry based on their needs and preferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certified Diamontologist
Fox Jewelers/Fred Meyer Jewelers
Battle Creek Michigan 06-1997
Skills
In 2024, I had the highest number of new students who attended our school, increasing our sales volume
During my time as a sales manager, I received a sales award for the highest sales volume out of 400 stores, and only 18 managers were recognized
Received numerous positive reviews for my customer service
I became an Assistant Manager at the age of 21, then a Manager at 35, and I remained in management until I left the jewelry industry in 2021
My staff and I maintained nearly perfect inventories due to our constant audits and control of our inventory
I am more than happy to put in whatever hours are needed to complete any task
Affiliations
- I spend time on projects around the house from painting, building patios, refinishing, drywalling, and landscaping. I always have some kind of project going on at home.
- I use to enjoy going to a weekly Bible study as I learned so much about Gods word and was able to share and learn so much from a special group of women.
Accomplishments
- I was one of 18 managers for Fred Meyer Jewelers that received an award banquet for highest percentage over plan for the year. This was out of 400 different stores in the United States.
Sharing time with others
- Any place I go, I enjoy talking and visiting with others and seeing if I can do anything to help them, from helping them load up their vehicle, carry something for them, or maybe just listening to someone who needs to talk. I really enjoy interacting with people.
References
References available upon request.
Timeline
Admissions Advisor
National Training Inc
12.2021 - 11.2024
Sales Associate
Jared Galleria Of Jewelry
06.2021 - 10.2021
Jewelry Store Manager
Fred Meyer Jewelers
09.2017 - 02.2021
Jewelry Store Manager/Assistant Manager
Fred Meyer Jewelers/Fox Jewelers
06.1986 - 09.2017
Certified Diamontologist
Fox Jewelers/Fred Meyer Jewelers
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