Tammy Linder
Rochester,NY
Summary
Accomplished Support Specialist and Account Manager with a proven track record at Calero and Sutherland Global Service. Excelled in technical troubleshooting and relationship building, enhancing client satisfaction and team productivity. Recognized for outstanding client service and mentoring abilities, significantly improving team capabilities and incident resolution efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Support Specialist
Calero
03.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Account Manager
Sutherland Global Service
04.2009 - 01.2023
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Greece Arcadia
Rochester, NY06-1987
Skills
- Training and coaching
- Recordkeeping skills
- Technical troubleshooting
- Empathy and patience
- SLA compliance
- Relationship building
- Client communication
- Issue resolution
- Cross-functional coordination
- Attention to detail
- Highly professional
- Friendly and patient
Timeline
Support Specialist
Calero
03.2023 - Current
Account Manager
Sutherland Global Service
04.2009 - 01.2023
High School Diploma -
Greece Arcadia
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