Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Software
Timeline
Generic
Tammy Livengood

Tammy Livengood

Apopka,FL

Summary

Adept at team leadership and problem-solving, I significantly enhanced customer satisfaction at Matthews Environmental Solutions by mentoring new hires and managing escalated complaints. My expertise in complaint resolution and excellent communication skills have consistently improved team efficiency and customer loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Team Leader

Matthews Environmental Solutions
01.2020 - Current
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Customer Service Representative

Robert Half Office Team
07.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service

BWF Envirotec
09.2012 - 06.2019
  • Provided language translation services for customer service inquiries.
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Conducted customer service training sessions for new team members.
  • Delivered excellent customer service, addressing inquiries and resolving complaints promptly.

Education

High School Diploma -

Grant County High School
Dry Ridge, KY

Skills

  • Team management
  • Complaint resolution
  • Call center experience
  • Retail store support
  • Data management
  • Administrative support
  • Order fulfillment
  • Customer service excellence
  • Inbound call answering
  • Customer relations
  • Product knowledge
  • Order processing
  • Willingness to learn
  • Teamwork
  • Problem-solving
  • Multitasking and prioritizing
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening

Accomplishments

  • Supervised team of 3 staff members.

Certification

  • Microsoft Office Specialist (MOS) Certification
  • Certified Data Professional (CDP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offWork from home optionHealthcare benefitsCompany CultureFlexible work hoursPersonal development programs

Software

SalesForce

Magento

Five9 Phone System

Timeline

Customer Service Team Leader

Matthews Environmental Solutions
01.2020 - Current

Customer Service Representative

Robert Half Office Team
07.2019 - 01.2020

Customer Service

BWF Envirotec
09.2012 - 06.2019

High School Diploma -

Grant County High School

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Tammy Livengood