Tammy Loucks

Oversight of financial and operational processes of 22 SBHC in 17 school districts including payroll, day-to-day operations, staff relationships, staff development activities, expense tracking, travel and staff training

Ensured compliance with all regulatory agencies; maintained working knowledge of New York State policies and regulations pertaining to School-Based Health Centers

• Oversaw multiple grant responsibilities for the SBHC program in collaboration with two other SBHC Managers
• Handled a variety of high-level departmental responsibilities, including budget preparation, financial analysis, and performance improvement
• Project management: integration of new healthcare software programs, implementation of brand new School-Based Health Center from preconstruction to grand opening
• Created and implemented organizational policies and procedures.
• Addressed and remedied all patient or team member issues.

• Managed scheduling for 21 School-Based Health Center (SBHC) sites, ensuring accurate and efficient operations
• Utilized Lawson software to update and correct shifts, manage cost centers, oversee time-off planning, and approve payroll for entire SBHC on biweekly basis
• Directed daily assignments and workloads for team of 17 Ambulatory Office Assistants (AOAs) in SBHC
• This also included doing annual performance evaluations for 8-10 AOAs per year
• Collaborated closely with SBHC management team, actively contributing as member of SBHC Leadership Committee
• Supported efforts to monitor costs and ensure compliance across program
• Oversaw all administrative and clinical duties for Springbrook SBHC location, managing daily operations and staff responsibilities
• Responsible for numerous projects in SBHC working across multiple departments
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Responsible for helping with SBHC Scheduling for 21 sites
• Lawson: Responsible for updating and correcting shifts/cost center, time off planner, approving payroll for all of SBHC on biweekly basis
• Responsible for managing Laurens SBHC including all AOA administrative and clinical duties on daily basis
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted regular reviews of operations and identified areas for improvement.

• Administrative and clinical duties that included using IDX for scheduling and registering, marketing SBHC for better enrollment
• Clinical duties included rooming patients with vital signs and running point of care testing
• Maintained clean, safe, and well-organized patient environment.

• Operated independently to manage invoicing, reconciliations, and client communications, demonstrating initiative and resourcefulness in remote setting
• Maintained 100% accuracy rate for spelling and content.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Recorded information using word processing, dictation and transcription software and equipment.
• Translated medical jargon into correct terminology.

• Responsible for volunteer service data entry using BANNER and WBRS
• General office procedures for AmeriCorps and Center for Social Responsibility and Community
• Compiled and analyzed data to produce reports.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Prepared and edited documents to produce precise, accurate and professional communication.

• Responsible for employee relations, fringe benefit administration, employee classification, lay-off coordinator, and affirmative action
• Worked with CSEA, UUP unions and M/C

• Responsible for SUNY Research Foundation personnel, faculty and professional staff recruitment and affirmative action
• Performed wide-ranging administrative, financial and service-related functions.