TAMMY L. RAZEWSKI
Spring City,PA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Executive Account Manager/Program Manager
Integra Technologies
06.2024 - Current
- Develop strong relationships with key clients, resulting in increased revenue and long-term loyalty.
- Promptly provide quotes per client quote requests for either new or repeat business.
- Demonstrate proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Enhance communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
- Resolve complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Continually update weekly forecasted yearly revenue for Sales meetings.
- Possess a secret level security clearance with the US Government.
Customer Service Program Manager
Integra Technologies
09.2018 - Current
- Manage accounts and serve as main point of contact
- Review customer Purchase Orders and Statements of Work to make sure product is processed correctly to ensure quality results
- Coordinate product testing to surpass customer expectations, troubleshooting and resolving obstacles during entire workflow.
- Lead customer meetings on a weekly, bi-weekly, or as needed basis
- Regularly review revenue to ensure internal revenue recognition is scheduled correctly and that customer invoicing is accurate and timely
- Follow and maintain documented departmental procedures to maintain quality and ensure ISO recertification
- Update customer-specific documentation as needed
- Provide training, support and backup
- Lead onsite or virtual customer visits and ensure that customer needs are met when onsite meetings are scheduled
- Work remotely full-time with the flexibility to perform other duties as assigned
Raw Materials Purchaser
PhytogenX, Inc.
11.2015 - 08.2018
- Obtained cost savings through high-volume vendor negotiations.
- Generated purchase orders to manage inventory and track stock levels.
- Communicated first run purchase orders details to R&D, Sales, Production, and Batching teams.
Education
Associate of Science - Computer Information Systems
COLUMBIA COLLEGE
Columbia, MO01.1985
Skills
- Microsoft Outlook, Excel, Word & PowerPoint
- OneNote
- Proprietary Oracle-based System
Professional Development
- Karrass Effective Negotiation
- Developing Productive Work Relationships
- Diversity Training
• Awards
-Received the Standing Ovation award for providing Northrop Grumman with customer support resulting in Integra winning a very large contract making Northrop one of the top five customers and selecting Integra as a Supplier of the Year in 2019.
-Part of the Northrop Grumman team to earn Integra Technologies the Supplier Silver Level Recognition for 2nd quarter 2022; Outstanding Quality Award & Small Business Award for 2024
Timeline
Executive Account Manager/Program Manager
Integra Technologies
06.2024 - Current
Customer Service Program Manager
Integra Technologies
09.2018 - Current
Raw Materials Purchaser
PhytogenX, Inc.
11.2015 - 08.2018
Associate of Science - Computer Information Systems
COLUMBIA COLLEGE
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