Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tammy Lund

Port Richey,FL

Summary

Dedicated Licensed Health Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Licensed Health Insurance Agent

GoHealth
08.2021 - Current
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Explained features, disadvantages and advantages of Medicare Supplemental, Medicare Advantage, & Prescription Drug Plan policies to promote insurance sales.
  • Used [BAP] and [Brokers Office] to maintain new and existing accounts.
  • Customized health insurance programs to suit individual clients, boosting sales.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Spoke with customers to provide information about available products and policies via Telephone, and Email.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Remained impartial in order to advise clients based on circumstances.
  • Met and exceeded revenue goals through generating new leads and identifying new clients.

Licensed Health Insurance Agent

Experience Health Via Dial America
04.2019 - 07.2021
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Explained features, disadvantages and advantages of Medicare Supplemental, Medicare Advantage, & Prescription Drug Plan policies to promote insurance sales.
  • Used [BAP] and [Brokers Office] to maintain new and existing accounts.
  • Customized health insurance programs to suit individual clients, boosting sales.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Spoke with customers to provide information about available products and policies via Telephone, and Email.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Remained impartial in order to advise clients based on circumstances.
  • Met and exceeded revenue goals through generating new leads and identifying new clients.

Customer Sales and Service Expert

HSN
07.2017 - 02.2019
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Researched client requests to create best possible solutions for diverse needs.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Provided ongoing guest service.

Reservation Specialist

Hilton Worldwide Hotels
01.2009 - 01.2011
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered phone calls and emails regarding customers inquires, concerns and complaints.
  • Converted inbound calls into sales.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Coordinated bookings for rooms.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

Sales Representative Assistant Manager

Alorica
01.2007 - 01.2010
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

Education

Fine Arts

Academy of Art University
San Francisco, CA

High School Diploma -

Hudson High School Adult Education
Hudson, FL

Skills

  • Persuasive Negotiations
  • Insurance Recommendation
  • Policy Feature Explanations
  • Form Completion and Submission
  • Financial Needs Assessment
  • Insurance Customization
  • Policyholder Communication
  • Health Insurance Industry Knowledge
  • Program Requirements
  • Eligibility Requirements
  • Customer Service and Assistance
  • Insurance Policy Sales
  • Vision and Dental Insurance
  • Insurance Coverage Verification
  • Client Prospecting
  • Premium Calculations
  • Consultative Selling Techniques
  • Consultative Sales Approach
  • Persuasive Sales Techniques
  • Issue Resolution
  • Customer Inquiries
  • Operational Efficiency
  • Constructive Feedback
  • Annual Reviews
  • Payment Method
  • Medicare Compliance
  • Fact-Checking Skills
  • Call Control
  • Requirements Reviews
  • Customer Satisfaction
  • Sales Goal Establishment
  • Regulatory Requirements
  • Customer Complaint Resolution
  • Adobe Photoshop
  • Call Center Customer Service
  • Insurance Practices
  • Cold Calling

Additional Information

Always ready and able to work as many extra hours as is humanly possible.

Timeline

Licensed Health Insurance Agent

GoHealth
08.2021 - Current

Licensed Health Insurance Agent

Experience Health Via Dial America
04.2019 - 07.2021

Customer Sales and Service Expert

HSN
07.2017 - 02.2019

Reservation Specialist

Hilton Worldwide Hotels
01.2009 - 01.2011

Sales Representative Assistant Manager

Alorica
01.2007 - 01.2010

Fine Arts

Academy of Art University

High School Diploma -

Hudson High School Adult Education

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Tammy Lund