Summary
Overview
Work History
Education
Skills
Timeline
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TAMMY LUND

PORT RICHEY,FL

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Licensed Medicare Health Insurance Agent

GoHealth
08.2021 - Current
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Used the companies software to process benefit transactions.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Educated clients on insurance policies and procedures.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Licenses Medicare Health Insurance Agent

Dial America "Experience Health"
04.2019 - 07.2021
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.

Sales/Customer Service Associate

HSN
07.2017 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Reservation Specialist

Hilton Worldwide Hotels
01.2009 - 01.2011
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Resolved various issues and discrepancies for customers.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Education

High School Diploma -

Hudson High School Adult Education
Hudson, FL

Fine Arts

Academy Of Arts University
San Francisco, CA

Skills

  • Health Insurance Sales
  • Insurance Practices
  • Insurance Recommendation
  • Customer Satisfaction
  • Professional Consultations
  • Health Insurance Industry Knowledge
  • Persuasive Sales Techniques
  • Form Completion and Submission
  • Medicare Compliance

Timeline

Licensed Medicare Health Insurance Agent

GoHealth
08.2021 - Current

Licenses Medicare Health Insurance Agent

Dial America "Experience Health"
04.2019 - 07.2021

Sales/Customer Service Associate

HSN
07.2017 - 02.2019

Reservation Specialist

Hilton Worldwide Hotels
01.2009 - 01.2011

High School Diploma -

Hudson High School Adult Education

Fine Arts

Academy Of Arts University

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TAMMY LUND